Alok G Email & Phone Number

Bengaluru Area, India

●Part of a team managing Unisys R&D DC which consists of 60+ Physical servers and 3000+ VM’s●Provide remote support to a similar setup in US which consists of 80+ Physical servers and 5000+ VM’s●Working on Nutanix Hyper converged boxes and Dell Blade servers with VMware installed●Working extensively on Windows Server and Client OS management and troubleshooting●Worked on setting up AWS environment from scratch on EC2 with Security Groups, VPC, ELB, S3 and related troubleshooting●Worked with dev and test teams in virtualizing there legacy products●Setup Microsoft clusters for test and dev teams to mimic clients environment●Managing VMWare template patching by installing and configuring Shavlik tool●Automating mundane tasks like updating AD with owner names, Archiving and decommissioning of VM’s etc using PowerShell scripts●Managing and troubleshooting issues in VMWare and Hyper-V related issues●Performed cleanup tasks using Monitoring and Mgmt. tools to optimize the environment and save costs●Publish monthly DC utilization reports●Participate in DC shutdown and maintenance activity once every year●Monitor common issues and suggest ideas to improve the process

Bengaluru Area, India

Bengaluru Area, India

●Provide technical support of hardware, systems, sub-systems and/or applications in a 24/7 Environment●Working on Active Directory & Exchange server issues●Troubleshoot network connectivity issues, working with remote employees on a corporate network●Escalate complex problems to Field Engineering when appropriate●Monitor common issues and suggest ideas to improve the process●Performed RCA for escalation tickets●Publish reports and train new agents