Veronica Galvan Email & Phone Number

Houston, Tx

Office and event manager, responsible for organization’s technical and digital strategies including production of marketing materials for international convention as well as domestic initiatives. Meeting planner for domestic events and foreign rice industry visits. Office manager responsible for maintaining productive environment, collaborating with directors to define strategic plans and coordinate with vendors and service providers to effectively carry out organization’s mission.* Direct organization’s technical and digital strategies such as production of marketing materials* Generated revenue of $350,000+ by initiating procedures and policies for online registration and payments for an international convention

Chicago, Il

Primary lead on development and integration of new RCA Membership Database; served as liaison between ITS and Commercial Division, responsible for documenting policies and procedures for data maintenance and input, responsible for educating and training commercial staff on new database and reporting software.* Led development and integration of new RCA Membership Database and served as key liaison between ITS and Commercial Division* Slashed standard monthly reporting process time by over 90%* Created Access DB for developing three-year division budget

Rosemont, Il

Assured success in all aspects of membership, database management, customer service and policies and procedures. Worked with the Director of Academic and Member Services on the implementation of the strategic plan. Provided primary staff support to the Membership Committee. Served as staff liaison to IT vendors. Identified and tracked membership participation, designed and produced reports to communicate statistics, trends, and segmented group data to entire organization. Managed all aspects of membership, database management, customer service, and office policies and procedures* Created new procedures and cut lockbox processing time by over 50%* Reduced outsourced IT database support by over 40 hours in one year* Boosted members’ participation in online membership processes by over 30%* Provided support to Academic and Leadership Development Committees