Plan and manage logistics: Oversee warehouse, transportation, and customer services.Coordinate the full order cycle: From procurement to delivery.Monitor performance: Track quality, quantity, stock levels and delivery on time.Resolve issues: Address any problems or complaints related to logistics.Ensure compliance: Adhere to laws, regulations, and ISO requirements.Optimize processes: Implement improvements to enhance efficiency and reduce costs.

- Prepare and check inbound deliveries (invoices, packing lists etc.)- Organize transport from HUB (Basel) to bonded warehouse service provider in Bulgaria- Keep track on shipments - Prepare customer orders - Coordinate the process of requesting purchase orders from the wholesalers to Novartis Pharma Services Basel- Monitors local market environment and provide proactively information of potential stockout situations- Support supply chain key performance indicators data gathering and reporting- Ensure an effective filing system is in place for all documents to meet audit requirements- Participate in the investigation of incidents and complaints and participate in the planning and monitoring of corrective and preventive actions - Cross-functional collaboration with Value and Access/Finance/DRA /QA/Public Affairs and Patient Engagement

• Manage inbound/outbound deliveries - Perform receipt and checks - Prepare customer orders - Organize transport from warehouse to end customer - Keep track on shipments - Support supply chain key performance indicators data gathering and reporting - Ensure an effective filing system is in place for all documents to meet audit requirements - Participate in the investigation of incidents and complaints and participate in the planning and monitoring of corrective and preventive actions - Enters all deliveries of medicinal products into System Analysis Program (SAP) and JD Edwards• Crisis and Continuity Management - Participate in the design and implementation of the Business Continuity Plan• Procedure, Internal audits and Corrective and Preventive Actions (CAPA) - Review and initiate changes and improvements in standard operating procedures related to the operation of the warehouse - Prepare Root cause analysis (RCA) for all deviations/complains - Participate in CAPA preparation with the aim of achieving elimination of issue recurrence - Participate in internal audits as SGS certified auditor• Contract management - Participate in the bidding process - Communication with lawyer team• Environment Health and Safety (EHS) - Responsible person on the EHS policy at the warehouse - Prepare all health and safety instructions and conduct annual EHS trainings - Prepare risk assessment and create an action plan for improvements - Making managers aware of any new risks and controls in place - Implement and manage the Zero Accident Promotion (ZAP) program - Collect, report and monitor all near misses (ZAPs)• Modern Employer (Volunteer initiative) - Modern Employer Team ambassador - Truly believed in my mission to motivate employees to do their best, in a team they feel appreciated and could professionally grow and develop.

• Analysis of the customer request for the credit card and overdraft• Approval or rejection credit cards and overdrafts • Maintain business relationships with clients

• Respond to customer queries • Investigate and resolve customer complaints