Santosh G. Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Working as a Document Production (DP) Manager, managing teams in London, Manchester & Guildford. My responsibilities include:Establish good working relationships with internal clients, stake holders, encouraging feedback for every piece of work produced by the DP team.Deliver first class DP service focusing on quality, service levels, effective operational management & client services.Identify skills assessment of the team for training opportunities, skills gap. Progress skills and capabilities of the team by creating training modules, quick reference guides and regular feedback sessions.Responsible for DP team’s adoption of the firm’s document house styles to improve consistency and quality of the work produced by the DP team.Develop timelines and shepherd fast paced projects to successful outcomes. Monitor and manage schedules of the DP teams to ensure work is delivered on time. Collaboratively work with the other teams such as I.T to deliver on service and quality.Manage all workflow production processes and resolve any issues as needed.Review jobs and assign according to schedules and expectations.Identify and recommend process improvements, as needed.Implement approved process improvements.

London

Create or edit legal documents to specifications using expert word processing and advanced software knowledge.Scan and clean documents, and convert documents to/from different software packages is required.Utilize software specific to the legal industry to execute tasks.Use document comparison software, red-lining, and general editing to correct legal documents as directed.Produce financial statements, charts, graphs, mail merges, tables, presentations, letters, and other documents as requested.Recover/restore corrupted document files when needed.Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.Review the work of other team members as part of the quality assurance (QA) procedure.Assess incoming requests selecting the best resources for successful completion.Handle sensitive and/or confidential documents and information.Train new employees on policies and procedures.Communicate with manager and client on job or deadline issues.

London, United Kingdom

Document Centre (DC) is part of a Business Administration Support at CMS . Major responsibility asa Workflow in CMS is overseeing a team of 3 people in UK and a team of 8 people at offshore centre in Manila, Philippines. Secondary responsibility as Document Specialist supporting Document Production and creating bespoke Proposal Management & Pitch book documents. Working closely in collaboration with various other teams to create complex legal documents, PPT Pitch documents and Proposal documents etc. As a Business Support function, DC receives various requests from client(s) not just in UK but also CMS's clients across Europe and other parts of the world. My key responsibilities were:• To take job briefs and negotiate deadlines with clients• To communicate effectively with management, client and team to help effectively manage operational requirements and manage client expectations• To oversee successful execution of client requests• To ensure all work is quality checked, taking responsibility for the consistency, deadline management, accuracy and quality of the work produced by our team• To create weekly/monthly reports for the management• To communicate with all the teams as per the organisation's communication plan• To create bespoke PowerPoint, Word documents as per the requirement of the client• To amend Word and PowerPoint documents on the firm's house style as per mark-ups submitted• To produce and modify Adobe PDF documents (including adding and amending watermarks, headers & footers, editing the security, scanning & OCR)• To estimate mark-ups and allotting work to onshore team and the offshore team• To ensure agreed turnaround times are met, mostly adjusting to short notice and individual requests• To work closely with the Design Team to ensure use of best design principles• To collaborate with various internal resources to develop comprehensive presentations• Creating reports for the management

London, United Kingdom

• Worked for Deutsche Bank on behalf of Williams Lea• Understand the work submitted by Analysts / Directors of the bank to Presentations• Take job briefs and negotiate deadlines with clients (Analysts & Directors of the bank)• Estimate mark-ups and allot work for on-shore team in London and off-shore team in India• Independently manage and track workflow• Create and amend Word and PowerPoint documents to corporate standards and House Style• Ensure all work is quality checked, take responsibility for the consistency, deadline management, accuracy and quality of presentations created• Effectively co-ordinate & manage the work to ensure deadlines are achievable whilst without compromising on the quality• Support the shift manager with the required reports• Ad-hoc proofing of the jobs that are processed by London operators• Pulling monthly QC's• Ensure that "Best Practice" guidelines are followed at all times• Apply relevant software knowledge to jobs• Complete all the administrative documentation in relation to workflow data management information• Work efficiently and collaboratively with the Print Services team to ensure materials are printed as per client's need• Actively encourage to seek collaborative working relationship with off-shore team in India and other presentation services teams in Frankfurt, Paris etc• Establish and maintain productive relationship with clients• Effectively present and defend presentations work to clients• Oversee successful execution of client requests• Ensure client account growth & profitability• Actively seek and provide efficient response to feedback• Adhere to SLA's (Service level agreements)• Strictly maintain client confidentiality

London, United Kingdom

• Worked for Deutsche Bank on behalf of Williams Lea• Create client pitch books using Word, Excel and PowerPoint in accordance with the bank's templates and corporate guidelines outlined by the bank within the presentations department• Help the workflow supervisor on front-desk to log the jobs, estimate and send work to offshore team in India and locally in London depending on the status of the job• Work quickly and accurately, clarifying working instructions and work to tight deadlines• Produce high standard professional documents in terms of accuracy and quality• Offer technical advice to clients through internet (Remote user login)• Liaise with clients in a professional and helpful manner at all times• Develop client relationships and understand what they do• Ensure clients are fully informed at all stages of the job life-cycle• Work effectively with other team members to best deliver client service• Assist the shift manager with projects and administrative duties as required• Update and manage the clients internal presentations database• Take an active role in the development of the clients corporate style

London, United Kingdom

• Create the artwork as per Creative Director's layout and make sure that the artwork is ready for pre-press and/or print• Responsible to oversee that the produced artwork is error free• Use the colour management tools as per the client's expectations, usage of swatches and pantone colours, repro-checking, usage of Quite imposing (Adobe Acrobat plugin), image manipulations using basic Adobe Photoshop, correcting the colour of logos in Adobe Illustrator• Make sure that all the deadlines are met• To make sure that the work produced by me is ready for pre-press and print ready