Ganesan K. Email & Phone Number

Selangor, Malaysia

Responsible for management of TNS’s in-region FinTech Operations and Delivery teams. Their primary goals are such as the assurance of service availability and the delivery of our customer’s services using global standardized processes and procedures. Additionally, provide the necessary leadership to enable those teams deliver against goals, whilst ensuring continual improvement which supports enhanced service quality and operational efficiency. Accountable for all day to day operations within… Show more Responsible for management of TNS’s in-region FinTech Operations and Delivery teams. Their primary goals are such as the assurance of service availability and the delivery of our customer’s services using global standardized processes and procedures. Additionally, provide the necessary leadership to enable those teams deliver against goals, whilst ensuring continual improvement which supports enhanced service quality and operational efficiency. Accountable for all day to day operations within the FinTech Operation, including Resource Management, Event Management, Incident Management and SLA performance. Creating good relationship with Vendors and customers to enable a smoother working relationship. Show less

Petaling Jaya

As the leader of the Enterprise Web Hosting team involves ensuring that web hosting services are delivered to agreed standards and quality, driving service improvements, maintaining service reliability, and enhancing incident management and problem management processes.

Petaling Jaya, Malaysia

Provide global web hosting infrastructure and operational support, including internal and secure web hosting services. The goal is to maintain high-quality service in terms of problem resolution,service reliability, and performance. Collaborating with multiple agencies ensures effective incident resolution, and teleconferences are organized with counterparts globally. Problem tickets management and root cause analysis.

Shell outsourced its IT department to Hewlett Packard (M) Sdn Bhd from July 2008 onwards and performed the similar role. As we moved to 24x5 support model, act as a Technical Lead for the team.

Cyberjaya, Malaysia

The Global Operations engineer offers a broad range of third-line support services related to infrastructure services at a global scale. They act as a technical lead for complex issues, attend change management meetings to offer technical advice, and manage cases with vendors like Microsoft and HP. Troubleshooting hardware issues and creating solutions for a common knowledge base website are also part of their role.I was assigned with other important roles which focuses more on to… Show more The Global Operations engineer offers a broad range of third-line support services related to infrastructure services at a global scale. They act as a technical lead for complex issues, attend change management meetings to offer technical advice, and manage cases with vendors like Microsoft and HP. Troubleshooting hardware issues and creating solutions for a common knowledge base website are also part of their role.I was assigned with other important roles which focuses more on to technical specific areas such as:- Project Coordinator (Offshore platform/service maintenance)Successfully coordinate offshore platform movement/decommission between service support and stakeholders.- Hewlett-Packard Focal Point (Hardware)Focuses mainly on the hardware issues arise from customer calls and any proactive troubleshooting relates to hardware.- Script Testing Focal PointAssign new scripts submitted by various teams to our engineers according to rotation and priority Show less

Cyberjaya, Malaysia

Package and script normal applications to suit GI-D environment for customer usage. Later was moved to Global Operation Client team (double hat) as to handle customer’s personal storage services for all regions.- As Project Coordinator to relocate customers Exchange email Personal Folders (PST) globally from local machine to server location and from wrong location of the server to a correct location. - Undertaken the Problem Coordinator role whereby monitor problem tickets and… Show more Package and script normal applications to suit GI-D environment for customer usage. Later was moved to Global Operation Client team (double hat) as to handle customer’s personal storage services for all regions.- As Project Coordinator to relocate customers Exchange email Personal Folders (PST) globally from local machine to server location and from wrong location of the server to a correct location. - Undertaken the Problem Coordinator role whereby monitor problem tickets and analyze them before assigning the ticket to the most appropriate team or person who could resolve the issue. Show less

B.Sc. (Hons) Computing And Information Systems, Management Information Systems And Services

Activities and Societies: Online Ticketing System Project, Bowling The professional environment and management of the university enable us.

Higher Diploma In Computer Systems, Computer Technology/Computer Systems Technology

Activities and Societies: Programming and managing databases. The Institute is well know for grooming students for he outer world to face.