Ganesh Adhikari Email & Phone Number

Skilled IT Support Officer with a focus on surpassing client expectations through effective ticket resolution. Holds an Azure Fundamentals (AZ-900) certification and brings extensive knowledge in Azure, Windows Server, Office 365, networking, and virtualization. Experienced in deploying and managing Azure environments, administering Windows Server infrastructure, and integrating with Office 365. Proficient in network fundamentals and access, with a deep understanding of networking principles. Adept at maintaining positive communication, even in high-pressure scenarios, and eager to apply technical skills and strong interpersonal abilities to provide outstanding technical support.Key Skills:Troubleshooting: Resolving issues with Windows Server, Office 365, Outlook, and Intune, ensuring smooth operation and minimal downtime.Microsoft Azure: Proficient in managing Azure Active Directory (Entra ID), including account creation, Multi-Factor Authentication (MFA), and Self-Service Password Reset (SSPR).Windows Server: Experienced in setting up and managing Active Directory (AD), Group Policy Objects (GPO), DHCP, DNS, and print servers.Operating Systems: Skilled in troubleshooting Mac OS, Windows 10, and Windows 11, providing comprehensive support across multiple platforms.Microsoft 365: Proficient in administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.Ticketing Systems: Familiar with Zendesk and Freshservice for efficient management of support tickets and customer queries.IP Telephony: Experienced with 3CX for managing IP telephony solutions.Networking: Knowledgeable in Telnet, SSH, port forwarding, LAN, WAN, VLAN, TCP/IP, gateways, and access points.Remote Tools: Experienced with TeamViewer, Remote Desktop Connection (RDP), and ScreenConnect for remote troubleshooting and support.Virtualization: Skilled in using ESXi and VMware Workstation for creating and managing virtual environments.Backup Solutions: Knowledgeable in Windows Backup, Veeam, Azure Backup, and RAID technologies to ensure data integrity and recovery.