Ganesh Durgam Email and Phone Number

Managed and troubleshot system restarts for various applications, including ABAP, Java, Cloud Connector, BOBJ,CPI, Web Dispatcher, Convergent Charging, OpenText, TREX• Regularly monitored filesystem free space on application servers and cleared outdated log files to maintain optimal system performance.• Good Knowledge on Installing & Configuring of SAP systems & Servers.• Performed application monitoring, troubleshooting, and tuning to ensure high availability and performance standards are met.• Defining And Maintaining Back Ground jobs, Scheduling and deleting jobs.• Responsible for renewing and monitoring ABAP & JAVA SSL certificates.• Utilized various monitoring and administration tools such as SPC, TIC, Grafana, DED, Monitoring Dashboards, FRUN, BCP, and more to monitor system health and performance• SAP NetWeaver Administrator (NWA)administration, configuration, monitoring & trouble shooting.• Good knowledge on Operation Mode Configuration, RFC configuration.• Technical knowledge on SAP products like SAP Mobile platforms, DP agent, SAP Convergent Charging, Open Text.• Conducted proactive monitoring of critical SAP transactions (SM04, SM50, SM21, SM13, SM37, SM12, SP01, ST02, ST03, ST22, OS06/ST06) to ensure smooth system performance.• Strong knowledge on various core areas, includes, SAP installation, Kernal Upgrades, Applying patches (SAINT & SPAM), SAP Note implementation,Client Administration & user administration • Troubleshooting production system issues with root cause analysis.• Supported production and non-production systems, collaborating with cross-functional teams to meet KPIs and SLAs for optimal performance and customer satisfaction.• Handled mass outages, bulk SDA alerts, and system downtime scenarios by leading bridge calls and coordinating with server management, database teams, and other stakeholders• Provided 24/7 support for SAP applications, troubleshooting issues.