Ganesh Durgam Email and Phone Number

As a dedicated Technical Support Specialist with over 2.5 years of experience, I thrive on solving complex challenges and ensuring seamless operations within the financial services sector. My role at Tata Consultancy Services (TCS), working on the CKYC project for the State Bank of India (SBI), has honed my skills in SQL troubleshooting, database management, and ticketing system optimization.In my current position, I specialize in:Technical Support and Troubleshooting: Resolving intricate issues related to CKYC number generation and data flow between CBS and CERSAI. I handle complex SQL queries and ensure data integrity.System Integration and Monitoring: Collaborating with development teams to maintain smooth system integration and performing routine audits to ensure consistent data exchange.Reporting and Data Management: Automating report generation and developing SQL scripts to enhance data accuracy and streamline management tasks.Ticketing System Management: Utilizing the Ticketing Score Portal to track, prioritize, and resolve support tickets efficiently, improving resolution times by 20%.I am passionate about leveraging my technical expertise to drive continuous improvement and deliver high-quality support. My achievements include a 30% improvement in report generation times and a 15% reduction in system downtime through effective troubleshooting.Looking ahead, I am eager to contribute to innovative projects and collaborate with forward-thinking teams. If you’re interested in discussing potential opportunities, industry insights, or simply want to connect, feel free to reach out!