1. I am organised and detail-orientated with good analytical skills to run day-to-day operations2. To stay up to date on developments in the business and office environment3. Business planning4. Finance - perform cost reduction research5. Human Resources - processing payroll and report on employee performance6. Office and facilities management7. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures8. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules9. Tracking Budget Expenses, Staffing, Quality Management, Managing Processes10. Perfection with Due Diligence process

1. Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards2. Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same3. Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests4. Manage all communication with shift employees and maintain a log book to maximize profit for facility5. Ensure compliance to all safety rules and regulations and maintain safety for all employees