Ganesh Kumar
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Ganesh Kumar Email & Phone Number

Lead Major Incident Manager at OpenText
Location: Bengaluru, Karnataka, India 4 work roles 1 school
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Current company
Role
Lead Major Incident Manager
Location
Bengaluru, Karnataka, India
Company size

Who is Ganesh Kumar? Overview

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Quick answer

Ganesh Kumar is listed as Lead Major Incident Manager at OpenText, a with 22664 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ganesh Kumar.

Ganesh Kumar previously worked as Manager Customer Support Services at Starmark Software and Operations Lead at Microsoft. Ganesh Kumar studied at Kendriya Vidyalaya.

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Email format at OpenText

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OpenText

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Profile bio

About Ganesh Kumar

• Devised processes to boost long-term business success and increase profit levels.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.• Spearheaded quality control measures to minimize downtime and propel services.• Implemented processes that simplified procedures and reduced average processing time.• Represented company to vendors and other external stakeholders across EMEA Region.• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.• Organized preventive maintenance to reduce downtime and line shutdown or production delays.• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.• Managed and allocated staff and material resources to meet production goals.• Partnered with vendors and suppliers to effectively manage the queue for meeting the SLA's.• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

Current workplace

Ganesh Kumar's current company

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OpenText
Opentext
Lead Major Incident Manager
Bengaluru, KA, IN
Website
Employees
22664
AeroLeads page
4 roles

Ganesh Kumar work experience

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Lead Major Incident Manager

Bengaluru, Ka, In

Manager Customer Support Services

Bangalore Urban, Karnataka, India

Operations Lead

Bengaluru Area, India

• Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.• Performed root cause analysis in deficient areas to identify and resolve central issues.• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Performed quality control and monitored production efforts.• Motivated and trained employees to maximize team productivity.• Queue Management - Ensure IR is 100%: Consistently monitoring queues (RAVE & Service Desk) to ensure cases are picked up on time across NET and DS.• Assist team members with any challenges with tools issue or new hires with creation of their accounts and tools set up.

Aug 2012 - Mar 2021
Team & coworkers

Colleagues at OpenText

Other employees you can reach at opentext.com. View company contacts for 22664 employees →

1 education record

Ganesh Kumar education

FAQ

Frequently asked questions about Ganesh Kumar

Quick answers generated from the profile data available on this page.

What company does Ganesh Kumar work for?

Ganesh Kumar works for OpenText.

What is Ganesh Kumar's role at OpenText?

Ganesh Kumar is listed as Lead Major Incident Manager at OpenText.

Where is Ganesh Kumar based?

Ganesh Kumar is based in Bengaluru, Karnataka, India while working with OpenText.

What companies has Ganesh Kumar worked for?

Ganesh Kumar has worked for Opentext, Starmark Software, Microsoft, and Firstsource Solutions Limited.

Who are Ganesh Kumar's colleagues at OpenText?

Ganesh Kumar's colleagues at OpenText include Ruth Asher, Samip Adwani, Raghu M, Jill Elwert, and Sandarsh Tb.

How can I contact Ganesh Kumar?

You can use AeroLeads to view verified contact signals for Ganesh Kumar at OpenText, including work email, phone, and LinkedIn data when available.

What schools did Ganesh Kumar attend?

Ganesh Kumar studied at Kendriya Vidyalaya.

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