• Managing Cloud Products of Pitney Bowes • Support the operational environment that provides the company client facing applications • Perform AWS Cloud based Application Deployment, Investigate and fix deployment related issues• Handle ongoing incidents on daily basis for product hosted in AWS Cloud and Private Data center environment.• Troubleshoot infrastructure, Network and application level issues using monitoring tools like Keynote, Appdynamics, Vital Signs and SumoLogic.• Handling outage management process, lead team to resolve issues impacting system availability • Communicate system outages to various levels of stakeholders• Work in close collaboration with Product Management, SMEs, Engineering and Operations.

• Recruited, developed, motivated, and evaluated the performance of assigned staff • Designed and coordinated training programs for employees in order to enhance work efficiency - Conducted training sessions and workshops to improve productivity• Maintained cordial relations with other staff and assisted them in resolving their issues• Monitored employee performance and performed required appraisals with manager• Prepared Weekly, Monthly reports on basis of process related KPIs • Maintained complete documentation for assigned projects• Managing deployments and administration of IIS, JBoss, Tomcat server applications• Attending all production release windows and providing post-release support• Handling weekly DB maintenance activity with onsite DBA person• Managing end-to-end production Notifications from business communication perspective • Co-ordination with the Datacenter Support Group and Vendor in case of any hardware failure• Working in accordance to ITIL Framework (incident/ problem/ change management) • Coach/groom team in order to maintain 100% IT infrastructure uptime with quality of work• Interacting with client POC for major production issues and handling related Escalations • Mediate and resolve conflicts within team and across project functions• Responsible for informing management, partners and peers about infrastructure performance and service availability• Process Automations and identifying areas where improvements can be achieved• Monitoring all shifts for ensuring the team works in an efficient and effective manner

Emptoris