Ganesh Umashankar Email & Phone Number

Dublin, County Dublin, Ireland

Galway, County Galway, Ireland

● Led the provisioning and configuration of Amazon EC2 instances with Terraform, specifically forthe pre-release testing of Mobicontrol software, ensuring all system requirements were met foroptimal performance pre-launch.● Work closely with development team to create and manage CI/CD pipelines using Bamboo● Developed and implemented Ansible playbooks for efficient management and automation ofAWS EC2 instances, reducing manual workload and improving system consistency.● Managed virtual machine provisioning and operations on OpenStack, ensuring robust andscalable cloud infrastructure● Oversaw OpenStack VM provisioning and maintenance, integrated automation using Jenkinsand Ansible● Developed and maintained disaster recovery protocols for development servers, ensuringoperational continuity

● Troubleshoot issues relating to application management, network connectivity, check-ins,Profiles, Settings, Certificates, etc.● Analysis of MDM platform exports; like reports, summaries and graphs● Perform MDM platform management for its On-Premise and Cloud Deployments for enterpriseaccounts● Support multiple lines of business as they move between cloud platforms● Manage Apple Business Manager, Apple Device Enrollment Program DEP, and VolumePurchase Program● Possess knowledge base relating ActiveSync, Exchange Server, EXO, ADFS, Authentication,Federation and SAP Apps● Thorough understanding of iOS Profiles, Payload, Security, VPN, Scripting and associatedproblem management● Work closely with product management team and development team for service specific issues

● Deployment, management & troubleshooting of MDM/EMM solutions on all platforms (desktop,tablets, mobile devices) and all operating systems (iOS, Android & Windows)● Have a thorough working knowledge of concepts like BYOD, CYOD, COPE and COBO● Work on Salesforce/JIRA for case creation, documentation of findings, issue resolution, eventescalation & incident management

County Dublin, Ireland

• Continuously interacted with a staff of more than 9 nationalities to gain strong communication, people management, and networking skills; learned how to excel in busy working conditions.• Ensured customers are served quickly and accurately on a busy day dealing with the maximum customers an hour.• Trained to adhere to Health and Safety Compliance.• Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills.

Bangalore, India

• Completed an internship of 3 months at “Sri Ganesh Traders”, as a social marketing intern and studied effects of social media in the business domain

Master'S, Cloud Computing

Cloud Architecture, Cloud Application Development, Cloud Security, Research in Computing, Programming in Data Analytics, Utility Computing.

Bachelor'S Degree, Computer Applications

C++, Java programming, Database Management Systems, Operating system, Data structure using C, Numerical Analysis and Linear programming.

Pre University, Computer Science

Activities and Societies: • Sports: Served as captain of School’s badminton team at R.N.S Vidyaniketan , Secured First place in our futsal.