Head of DevOps | Technical Product Manager- **Leadership in Product Development**: Led cross-functional teams, merging cloud engineering expertise with a strong focus on customer success to drive impactful product initiatives. - **Role as Head of DevOps**: Guided teams through product complexities, aligning technical development with business objectives and customer needs. - **Agile Methodologies**: Leveraged Agile practices for sprint planning, resource allocation, and backlog prioritization, ensuring timely, high-quality feature delivery. - **Stakeholder Collaboration**: Worked closely with stakeholders to refine product vision, define requirements, and ensure seamless communication and alignment. - **Customer-Centric Strategy**: Maintained a focus on customer analysis, adapting strategies based on user feedback to deliver products that resonate with customers. - **KPI Achievement and Accountability**: Fostered a collaborative and accountable culture, enabling the team to exceed KPIs and deliver customer-focused products. - **Core Skills**: Expertise in backlog management, product strategy, and cross-functional leadership, ensuring alignment with both customer expectations and business goals from ideation through completion.

- **Cross-Functional Team Leadership**: Led a cross-functional team at Encora Inc., collaborating closely with Oracle to enhance and position their OpenSearch product. - **CI/CD Pipeline Optimization**: Played a key role in optimizing CI/CD pipelines, improving product performance, and aligning development with Oracle's strategic goals. - **Full SDLC Management**: Managed the full Software Development Life Cycle (SDLC), focusing on product development, infrastructure improvements, and seamless SaaS delivery. - **Agile Methodologies**: Utilized Agile practices for backlog management, sprint planning, and resource allocation, consistently achieving key performance indicators (KPIs). - **Business Analysis and Customer Feedback**: Focused on business analysis and customer feedback to refine OpenSearch’s capabilities, enhancing its alignment with market demands. - **Customer Success Focus**: Maintained a strong customer success orientation, ensuring OpenSearch met evolving customer and market needs.

- **System Management Specialist**: Served as the lead for monitoring and automation, supporting 11 US-based customers. - **Health Maintenance Focal Point**: Ensured optimal performance and system reliability across mission-critical infrastructure environments. - **CI/CD Pipeline Management**: Managed and optimized CI/CD pipelines, leveraging AWS for cloud infrastructure.- **IT Infrastructure and Automation Oversight**: Oversaw IT infrastructure management and automation processes to enhance system efficiency. - **Agile Project Management**: Utilized Agile methodologies and team coordination to support system health and align improvements with customer success goals.

- **Senior System Specialist at IBM**: Accumulated 7 years of expertise in IT infrastructure management, contributing to customer success. - **System Management Specialist at Kyndryl**: Led monitoring and automation efforts for 11 US-based customers, focusing on health maintenance and seamless operations.- **Proactive Issue Resolution**: Served as the focal point for infrastructure health, identifying potential issues and implementing proactive solutions.- **CI/CD Pipeline and Cloud Optimization**: Implemented and optimized CI/CD pipelines and cloud infrastructure (AWS, IaaS) to enhance system reliability.- **Agile Methodologies and Team Leadership**: Led Agile sprint planning, backlog management, and cross-functional teams, supporting continuous service success across IT services and SaaS solutions.