As a Customer Support Specialist at Canopy, I apply my problem-solving expertise to provide effective and efficient solutions to customers' technical issues. I also leverage my experience as a Service Desk Analyst at the University of Alaska Fairbanks, where I worked for more than four years, to handle complex and diverse cases professionally and patiently. I earned a Bachelor's in Computer Science at the University of Alaska Fairbanks, where I learned various programming languages and software development methodologies. My core competencies include communication, collaboration, customer service, troubleshooting, and critical thinking. I am passionate about using technology to improve lives and create positive impacts in the world.