Meg Villanueva Email & Phone Number

Stillwater, Minnesota, United States

• Provide tier-three technical support related to the use of brand products (FastTest and Certifior)• Triage technical requests from customers received through Zendesk and resolve user error• Provide leadership over tier-one and tier two technical support• Create Jira tickets and escalate to dev team as needed after exhausting front-line options• Work with VP of Strategic Initiatives on partner and vendor management, initiatives outlined by VPand escalate partner issues as needed to PST that is beyond scope of support duties

Minnesota, United States

• Qualify, and prepare sales leads for new business opportunities in accordance with the writtenspecifications provided by the Company and deliver such leads to the Vice President of Sales.• Assist IT Director with creating exams in the platform and other software issues

Minneapolis, Mn

- Zendesk, Jira, Fasttest, Certifior Admin- Coordinating and prioritizing project tasks and managing timelines.- Scheduling and leading customer project meetings, recording meeting minutes and action items, documenting projects for customer deployments. - Training end-users and team members- Training support team members- Covering Level 3 tickets by troubleshooting, solving and/or escalating to the dev team.-Training and implementation for new and existing partners- Working with the developers on prioritizing and solving tickets- QA-ing exams of partners prior to delivery

Mn

Mn

Herndon, Virginia, United States

Our results oriented team is dedicated to improving organizational efficiency, by dispelling the mysteries surrounding new technologies, and lighting the pathway for proficiency and achievement. We are steadfastly committed to closing the knowledge gap between existing and emerging technologies, in an ever changing Information technology landscape. We believe that we are only successful, when our customers and the people we work with are successful. That is the principle which guides us forward in everything that we do.Develop and execute creative recruiting strategies to attract qualified professionals for Quantum StrideLLC’s open opportunities, using internal and external job boards, social media, networking events, coldcalling, competitive analysis, etc.• Responsible for staffing open delivery, internal, and business development positions• Identify networking activities such as attending career fairs, professional association meetings, calling on technical schools and outplacement services• Build a pipeline of candidates for future opportunities• Conduct interviews, review applications, and conduct reference checks• Present job opportunities to qualified candidates and negotiate employment terms (salary)• Maintain excellent documentation in Applicant Tracking System

Pittsburgh, Pennsylvania, United States

• Managed recruitment activities including the sourcing of candidates, resume pre-evaluation, prescreening and interview• Encode the qualified applicant’s resume in our company’s database• Coordinated with our respective Business Development Executives and Recruitment Director the essential recruitment matters that required extensive interaction with hiring managers, applicants and outside vendors.• Strategized occasionally with teammates to forge share learning as necessary to accomplish business growth goals.

California, United States

Main function: To increase the number of the clients in the IT industry and contribute to the income growth of the company involving the whole sales process from lead generation to sales consummation.• Developed and implemented a search strategy for potential clients through extensive search, referrals, and other methodological approach to come up with a foundation of solid leads as basis of our sales targets.• Managed and supervised the sales staff in utilizing effectively their telephone skills as a sales tool to interact with prospective clients in establishing rapport and trust in the introduction of our company and the services we offer.• Prepared a systematic follow-up schedule in a timely manner to effectively enhance the possibility of gaining the client’s patronage by way of either phone calls or emails whichever way is suitable to the client.• Conducted a monitoring system to effectively manage the sales team to ensure our clients’ needs are met with satisfaction.• Successfully achieved an average of 30% growth of income contribution to the company.

Philippines

Main function: To contribute to the company’s income target by attaining our individual sales goal through effective salesmanship. • Developed new sales and maintained business relationships with customers to ensure optimal usage and satisfaction of the company’s products and services offered. • Devised and executed business development strategies to attract and acquire new customers.• Created, implemented, and continually reviewed a plan that includes strategies designed to help customers pursue their long-term promotional goals.• Successfully built and maintained strong relationships with customers by helping them track their progress overtime to ensure a repeat business.• Successful goal achiever in my whole stay with the company.• Reason for resignation was due to our family relocation to a different city far from my work place.

Philippines

Main function: To research, evaluate, penetrate business opportunities and establish B-to-B agreements with enterprise-organizations with emphasis on identifying staffing gaps in the mitigation of the clients’ needs using the necessary sales tools, information management and effective customer rapport. • Generated active leads by way of extensive research to identify and segment the market.• Initiated contacts to prospective clientele to stir their interest and merit the acceptance of our business proposal.• Designed a planned presentation of the company’s services to initiate and merit the prospect’s acceptance.• Monitored and managed new and existing clients.• Streamlined the flow of documentation by establishing appropriate sequence in the preparation, issuance, retrieval and filing of service contract and expiry letters.• Kept the updates of weekly status record of the Job Orders• Conducted outside orientation of the temporary staff