Ray García Email & Phone Number

United States

Identify, analyze, and lead rescues or planned production elevation activities. Ensure implementation and follow-up communication/status are created and executed, as relevant.Ensure production issue resolution introduces minimal risk and cost/benefits are well defined, measurable, and achievable and aligned with strategies and programs/projects (if applicable).Research and resolve production issues related to technology applications by acting as a liaison between business units and business lines, Client Acceptance Testing, System Testing, Systems Integration, Production Center of Excellence, Tech Ops, other technology/business production support teams and vendors.Provide on-call support during non-business hours as necessary.

Create project plans to organize and monitor project responsibilities, milestones and deliverables.Develop impact assessments to ensure all impacted areas’ interests are covered.Ensure project requirements were in alignment with business objectives and priorities.Identify all stakeholders and interested parties prior to requirements sessions.Negotiate scope and capabilities by providing supporting metrics and rationale.Ensure roles and responsibilities were clearly defined and periodically reviewed during project lifecycle.Support Change Management Team by increasing awareness of project capabilities and timelinesProvide UI (user interface) reviews for executive level management.

Leverage contacts in other business areas to support testing effortsSupport test team by utilizing business experience and providing guidance as neededCollaborate with developers to resolve exceptions encountered while testingParticipate in requirements gathering processParticipate in CCB (change control board) meetingsManage status calls and status reports that provided detailed test metrics

Process monetary and clerical transactionsProvide investment and mutual fund guidance to institutional 401(k) participantsAssist HNW (high net worth) participants with their transfer of assets from 401(k) plans to Vanguard IRA plansFacilitate “road shows” in which team level responsibilities and IRA fundamentals were reviewed

Liaison for customers and store managers, assisting in the resolution of all queries, complaints and issues in-store and via the phoneAccountable for the collection and recording of daily register receiptsManage the flow of all moniesReconcile cash shortages and excessesPrepare daily bank deposits

Master Of Business Administration, Business Admistration

Bachelor Of Science, Information Technology

Associate, Music And Video Business