Garci Moreno Email & Phone Number

Scottsdale, Arizona, United States

Transitioned from contractor to full-time role supporting IT and compliance with goal of ensuring accuracy through document, testing, and compliance reviews.

Scottsdale, Arizona, United States

As contractor at Vitalant, supported operational IT group and compliance team. Conducted document, testing, and compliance reviews to ensure accuracy. Supported users and donors on multiple projects. Reported to director of information systems and compliance.• Improved donor relations through upgrading The Donor Store, a rewards system for donors to trade in accrued points for items from gift shop.• Maintained regulatory requirements through validation of Excel spreadsheets used at local sites.• Ensured up-to-date software system was available by completing documentation within as few as 4 days for each software update.

Mesa, Arizona, United States

Performed complaint intake for medical device firm Merz, receiving complaints by phone and email for customers around the globe. Provided solutions and/or routed calls to appropriate departments. • Decreased returned goods and incoming complaints by scheduling daily evaluations and communicating with team to prioritize complaints, personally managing intake and escalations.• Eliminated all backlogged device evaluations, which also improved customer experience.

Remote

Performed apheresis site qualification audits and reviewed records for Kite Pharma as part of consulting project in support of CAR-T commercialization efforts. As subject-matter expert (SME), ensured quality measures were met across sites.

Remote

Conducted complaint investigations and root-cause analysis for BPL Plasma. Coached staff writers on continuous improvement. Assessed donor safety and product efficacy across 34 plasma collection centers.• Decreased number of backlogged reports 50%+ and minimized risks of having open investigations on audits through root-cause analysis, interviewing and coaching staff, and writing accurate reports.

Remote

Worked in partnership with operations director for quality and operations with a focus on compliance and audits. Supported regulated quality management system and prepared center for external audits. Used TrackWise, an investigation reporting system, to manage errors. Coached and supervised teams at 8 locations on global regulations and quality KPIs.• Minimized noncompliance and helped ensure sites were avoiding product loss and minimizing risks as quality manager and coach.• All sites avoided severe compliance deficiencies during tenure due to focus on quality control.

Remote

Opened new centers on 3- to 6-month timelines, working alongside corporate team members to secure supplies and equipment. Directed equipment intake and validation. Interviewed and hired managers and staff, provided hands-on training, and conducted ongoing quality control reviews until locations were self-sufficient.• Successfully launched and opened 20 centers in 2 years through proactive project management in alignment with set timelines and budgets.• Positioned new locations for passing inspection by preparing teams for initial audit with FDA within first 6 months of opening.

Remote

Supported plasma-collection goals for 6–9 sites with 25–50 employees per site. Helped managers evaluate operational needs, including staffing, marketing, and advertising. Set goals based on daily and weekly rates.• Consistently met collection goals for most sites by providing coaching, support, and resources.

Remote

Planned site compliance audits and wrote summarization reports to share with sites. Received, reviewed, and approved responses. Provided onsite coaching to ensure compliance and encourage collaboration between corporate HQ and various sites.• Ensured sites remained in compliance with internal audits, which resulted in higher pass rate for external audits by regulatory organizations, through coaching and support.