Patrick Garde Email & Phone Number

Brooklyn, NY

Support an eCommerce customer service team to deliver an exceptional customer experience. Develop and lead a team of supervisors. Create and oversee the department budget, managing payroll expenses and adjusting for shifting targets. Create a daily workload forecast and oversee department scheduling to maximize productivity. Create and implement department.

Brooklyn, NY

Support an eCommerce retailer with a focus on delivering an exceptional customer experience through high quality and efficient interactions. Advocate for the customer and constructively handle or supervise the handling of escalations and feedback. Provide support, coaching, and mentoring to team members. Address positive and negative performance issues in.

Greater Denver Area

Support the training program for customer experience and sales teams. Coordinate training classes across multiple sites. Grow and maintain a learning management system. Create and edit training materials and other knowledge resources. Report on key metrics and track training progress. Conduct certification for new learners. Identify areas of opportunity.

Denver, CO

Provide staff support and coaching to deliver quality service, increase sales and revenue, and achieve the overall goals for the customer facing operation. Resolve escalated customer requests and issues. Plan for optimized rental utilization through awareness of reservations, return counts, and fleet availability.

Centennial, CO

As a testing analyst I advocate for business users and end customers by determining the suitability of new or changed processes to meet their needs prior to implementation. This involves documentation and execution of end-to-end UAT across a variety of platforms for large, complex, cross-functional/divisional projects. I regularly partner with the project.

Englewood, CO

My main responsibility in this role was to develop, coach, and mentor the training team. I met regularly with my team to set goals and find areas of opportunity to improve their presentation skills, instructional development capabilities, and leadership qualities. I sought methods to continuously improve the departments efficiency and productivity. I.

Englewood, CO

As a lead trainer I supported the department in various aspects. I mentored the trainers to improve their communication and presentation skills. I coordinated each training class to match the appropriate trainer, reserve training rooms, and prepare the class agenda. I partnered closely with other business areas and subject matter experts to create.

Englewood, CO

As a trainer I primarily developed new hires, teaching them our systems, procedures, and ensuring that they could represent our brand and advocate for our customer. I completed call evaluations and administered assessments to provide feedback which would improve productivity and increase accuracy. I updated instructional materials and reference documents.

Consistently delivering the absolute best customer service with a focus on customer advocacy, accuracy, and a one-call resolution approach. A fast-paced inbound environment, handling customer calls concerning billing statements, rewards redemption, and payment arrangements. Authorize point of sale register referrals with store employees. Maintain accounts.

Provide outstanding customer service while processing returns, exchanges, and new sales. Increase sales with product knowledge, new memberships into a tender based rewards program, and promotion of store events. Process incoming cash and checks, record through a general ledger and create bank deposits. Train incoming employees on sales and cash room.

Focus on loss mitigation through strategic and thorough collection strategies. Utilize database tools from SAS and Business Objects to perform ad-hoc analysis related to collection impacts, results, and opportunities. Partner with IT and business managers on projects to enhance collector productivity and provide new collection strategy tools. Create.