Nick Gardiner Email & Phone Number

As an Investigator at the Energy and Water Ombudsman Victoria, my role is ensuring fair and equitable resolution of complaints related to energy and water services. My responsibilities involve conducting thorough investigations into consumer complaints, analyzing relevant documentation, interviewing involved parties, and utilizing your problem-solving skills to determine the appropriate resolution. Collaborating with internal teams and external stakeholders, I contribute to the enhancement of service delivery standards, regulatory compliance, and consumer protection in the energy and water sectors. Your attention to detail, analytical mindset, and strong communication skills will be essential in fostering transparency and resolving disputes effectively.

Hybrid role working as both an inbound customer service officer registering new complaints and working towards conciliated outcomes of a portfolio of cases.

Melbourne, Victoria, Australia

Reviewing and determining veteran's claims for Initial Liability under the MRCA.Liasing with internal and external stakeholders, coordinating and requesting medical reports, service details and medical records.

Allocating tasks and assisting our Claims SpecialistsLiasing with internal and external stakeholdersFollowing up reports, quotes and invoices with Builders, Claimants and Legal

Prepare Underwriting files for both Renewal and New BusinessProvide general assistance to underwriters and other administrative duties as agreed with Operations Team Leader/SupervisorIndependently handle requests and queries from customers whereappropriate.coordinate with appropriate departments and staff to resolve first levelcustomer complaints

Actively Manage a portfolio of approximately 60 accepted Work Cover Claims including periodic reviews of entitlements and maintaing contact with all parties. Provide workers compensation claims advice to all stakeholders.Provide customer service to injured workers, employers, employer consultants & other stakeholders.

Actively Manage a portfolio of approximately 60 accepted Work Cover Claims including periodic reviews of entitlements and maintaing contact with all parties. Provide workers compensation claims advice to all stakeholders.Provide customer service to injured workers, employers, employer consultants & other stakeholders.

Melbourne, Australia

assisting customer's with general account and card maintenance as well as assisting with generalbanking inquiries.

Actively Manage a portfolio of approximately 60 accepted Work Cover Claims including periodic reviews of entitlements and maintaing contact with all parties. Provide workers compensation claims advice to all stakeholders.Provide customer service to injured workers, employers, employer consultants & other stakeholders.

-Team liaison for Melbourne Fire Brigade.Conduct reviews of medical entitlements for acive Work Cover Claims Deliver outcome of review to claimants and relevant partiesgeneral Ad Hoc duties

Completed Leadership program and 4 week Team Leader Secondment. Completed Kaizen training. BECO Warden.Service inbound inquiries from financial advisers and customers by phone and email.Managing time and adhering to meeting times and scheduled break and shift times.

700 Bourke Street

Hoppers Crossing

Hoppers Crossing

Flinders Street, Melbourne

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Melbourne, Australia

Melbourne, Australia

Bachelor'S Degree, Psychological Science And Counselling

currently studying Part Time, 3 year Bachelor degree in psychological science and counselling

Rsg - Responsible Service Of Gambling, Gambling, Hospitality.

Certificate Iii Business Administration, Business Administration And Management, General

Rsa - Responsible Serving Of Alchohol, Hospitality

High School, Year 11