Team Leader
Folsom, Ca
Directed and coordinated a Support Services unit with personnel of up to 40 members responsible for bookkeeping, data processing, and customer service. Responsible for priorities, workflows and scheduling, ensuring communication with other team leaders to maintain a strong, cohesive team. Hired, trained and evaluated personnel, provided employee counseling and conducted reviews. Represented departments on special projects, new product implementation and process improvement efforts. Managed activities and monitored workflow to ensure systems and procedures were documented, training material developed, and reports generated to meet business needs. Interpreted guidelines, regulatory requirements, contractual agreements and other related documentation to ensure understanding for clear, concise documentation. Represented department and coordinated activities with other operation units, internal departments and external entities.