James Gardner Email & Phone Number

Kansas, United States

I am the Supervisor of the on-site IT Technical Support team for the Kansas Altasciences location, and I also perform the normal duties of a high level IT Support Technician.

I lead the on-site IT Technical Support team for the Kansas Altasciences location, as well as the normal duties of a level III IT Support Tech.

Overland Park, Ks

• Level II troubleshooting user issues for PCs/Mac, iPhones, etc…in a ticket-based, Microsoft on-prem/ Office 365 hybrid environment for all issues: email, connectivity, hardware failure/replacement, software, internal applications, etc…• Imaging and configuring PCs and iPhones for new hires, previously with with ghost and SCCM, but now with Autopilot and Whiteglove. Using Active Directory and Exchange Management Console (both on-prem and O365 / Azure AD) to create/manage user accounts, mailboxes, security groups and distribution groups. Using Intune/Endpoint manager to administer to company devices. Other various lower level System Administration functions. Supporting level III coworkers when necessary

Kansas City, Missouri

The sole IT employee for DRC, a commercial realty company based in downtown KC. The position encompasses the following job functionalities:• HELP DESK / EMERGENCY RESPONSE: Troubleshooting server, network, PC, user, phone, software, TV, projector or cable box problems that arise, including: the file-share, Exchange enviroment, active directory (AD), printer services, Hyper-V, internet connectivity, connectivity within the domain, switch or firewall problems, virus response, hardware failure, file recovery, teaching a specific task in a particular program, individual email, issues with the ESI phone system or Verizon phones, or anything involving a piece of software not working the way it should.• NETWORK ARCHITECT / ENGINEER: Network/Domain topology design, IP address schema, naming convention for network devices, server room logistics, researching & purchasing new technology/services, plan for replacement of aging hardware/software, routine changes (AD, phone system, firewall, server, email, file-share, VM, etc…), configuring backups of servers & critical files, updating Windows OS & third-party software, virus/malware checks, add/remove programs.• WEB DESIGNER / ADMINISTRATOR: Ongoing design & administration of www.deanrealty.com, making sure information & uploaded files are correct, administration of the employee bios section, homepage pictures, look & feel, etc… Email blasts to advertise a particular space.• AUDIO/VISUAL TECHNICIAN, VIDEOGRAPHER & VIDEO EDITOR: Setting up, breaking down & operating A/V elements such as projectors, TVs, DVD players, streaming video boxes, cable devices, etc… Editing & converting company videos, converting Power Point presentation files to video.

Kc Metro

• Sanctuary of Hope: Level 1 troubleshooting and maintaining their domain/network. (Non-profit)• The Marian Mantle Group: Level 1 troubleshooting and maintaining their domain/network. Also currently producing, shooting and editing videos and CDs such as: The Way of the Cross DVD; The Real Presence DVD/CD; Bible Study with Father Andrew Strobl, 3 DVD set/3 CD set. (Non-profit) • ViracorIBT Laboratories: Produced and Edited “What Makes Us Special?” for their Holiday Party • PlattForm Advertising: Performed the same duties I did as a regular employee• Scanned and restored photos/made photo CD sets for the Asher Family. (Private Citizen)

Kansas City, Missouri Area

• Primary task: Cisco StadiumVision (IPTV) Administrator at LSP in Kansas City, KS. Game-Day operation, script and playlist creation, troubleshooting, replacement of Cisco Digital Media Players (DMPs,) installation of new DMPs, port configuration, monitoring, working with Cisco TAC, low-level Digital Content Manager (DCM) configuration, updating/creating content with Adobe Photoshop/Flash• Monitor/troubleshoot game broadcasts across IP to KSMO between the video encoder and decoder• Install and troubleshoot custom applications on both iOS and Android devices• General IT/network support and troubleshooting for both the LSP and Downtown KC locations

Kansas City, Missouri Area

• Primary task: Cisco StadiumVision (IPTV) Administrator at LSP in Kansas City, KS. Game-Day operation, script and playlist creation, troubleshooting, replacement of Cisco Digital Media Players (DMPs,) installation of new DMPs, port configuration, monitoring, working with Cisco TAC, low-level Digital Content Manager (DCM) configuration, updating/creating content with Adobe Photoshop/Flash• Monitor/troubleshoot game broadcasts across IP to KSMO between the video encoder and decoder• Install and troubleshoot custom applications on both iOS and Android devices• General IT/network support and troubleshooting for both the LSP and Downtown KC locations

• Edited new creative for TV spots and for longer form video with DPS Velocity Q Non-Linear Editor, Adobe Photoshop and After Effects. Used the same programs to customize existing spots.• Was among the fastest/most accurate/ most organized editors at PFA. • Was the go-to guy for any high-priority, quick turnaround projects. • Maintained the database of spec spots available for sale. • Designed campaigns, wrote spots and spot edited scripts while editing video.• Completed the PlattForm Advertising in-house Team Leadership and Managing training course.

• Wrote/Produced/Shot/Edited JCCC campus art cable filler program and a Nursing Dept. orientation video.• Operated studio and professional remote/field cameras for campus productions. • Did floor directing, audio operation and other grip work such as setting up camera/audio/lighting equipment and setting up/breaking down studio sets.

• Edited Metro Sports segment of media sales video. • Converted national cable commercials/added new graphics with Adobe Photoshop and Avid Media Composer. • As an intern, was faster/more accurate than the assistant editor whom I was shadowing • Assistant videographer on studio and field shoots. Performed various tasks such as lighting and setting up camera/audio equipment. • Frequently wrote and revised scripts for Producer/Directors’ commercial projects.

• Managed an average of 4 people per shift. Frequently told by the General Manager that when I was working, they didn’t have to worry about anything.

Associate’S Degree, Network Systems Administration, 4.0 Gpa

Prep For Mcsa

Taking online courses in preparation for receiving MCSA certification

10961 Automating Administration With Windows Powershell, Certificate Of Completion

Activities and Societies: One week intensive Microsoft certified training course in PowerShell

Bachelor Of The Arts, Communication/Media Production, 3.49 Gpa

Received Video, Studio and Live production experience here. Also received a lot of interpersonal communication skills.

Associate Of The Arts, Liberal Arts, 3.46 Gpa

Activities and Societies: Phi Theta Kappa

Certificates: Html Basics; Html And Css Advanced

Certificates of course completion

Apple Certified Pro, Level 1, Final Cut Pro

Education record