Gareth Fleming Email and Phone Number
Having worked within the travel and tourism industry for over 15 years, I am able to understand and value the importance of customer service and maintaining relationships with clients. A confident individual who has worked in various positions, I have gained valuable knowledge and skills which allows me to be successful in any environment and to ensure that I make a positive impact. A hard working and dedicated individual, who is able to adapt quickly and efficiently when it comes to a situation and able to work under pressure whilst still being approachable and friendly. My goal is to achieve a respectable position and continue to develop my career within the travel and tourism industry.
Hays Travel
View- Website:
- haystravel.co.uk
- Employees:
- 1075
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Learning And Development CoachHays Travel Oct 2022 - PresentSheffield, England, United KingdomDelivery of internal training programmes to colleagues of all levels
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Assistant ManagerHays Travel Oct 2019 - Oct 2022Sheffield, England, United KingdomKey Responsibilities-- Assisting Branch Manager to ensure the branch hits all KPI's- Being one of the branch's top sales performers working both on travel sales and in Foreign Exchange- Staff development and training - Identifying and developing business growth opportunities - Analysing performance reports to identify areas of opportunity/development - Overseeing the branch’s social media profile to grow sales
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Branch ManagerThomas Cook Nov 2018 - Sep 2019Sheffield, England, United KingdomBranch Manager of Chapeltown store in Sheffield. Key Responsibility's included:- Staff Development & Training- Sales both on the front travel desk and in a busy Foreign Exchange bureau - Overseeing the compliant operation of the branch including self audit's and adhering to GDPR guidelines- Staff recruitment, appraisals and other HR related duties- Managing the store's Profit and Loss to ensure store remained profitable- Identifying and developing future business growth both internally and externally -
Sales ConsultantThomas Cook May 2014 - Nov 2018Sheffield, England, United KingdomMy role here was as a Sales Consultant. I was a dual skilled agent which meant I was fully trained to work both on the travel side of the business as well as in the Foreign Exchange bureau. Key responsibilities in this role consisted of planning and converting holiday enquirers into confirmed bookings, up selling on ancillaries to maximize profit per booking, working in the Foreign Exchange bureau selling foreign currency along with the associated banking and compliance procedures. The role also involved undertaking regular training to improve my knowledge and skills including attending training courses and educational visits.
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Reservations ConsultantFleetway Travel May 2012 - Feb 2014Sheffield, England, United KingdomThis role was as a Reservations Consultant in a busy call centre for a OTA. Key responsibilities included converting telephone enquirers into bookings with a strong emphasis on Dynamic Packaged holidays and utilizing a variety of booking systems including Viewdata & Amadeus. -
Reservations ConsultantAlpharooms Oct 2011 - May 2012Sheffield, England, United KingdomKey Responsibilities- - Converting telephone enquirers into confirmed bookings in a call centre environment- Up-selling on bookings to increase profits -
Trainee Travel AgentDirect Travel Sep 2009 - Oct 2011Sheffield, England, United KingdomI started my travel agency career at Direct Travel, an independently owned travel agency in the affluent Sheffield suburb of Crosspool. I was trained by the management and senior travel team to become an experienced travel agent, with many of our bookings being tailor made and bespoke packages. I also worked in the Admin team to process invoices, supplier payments, general back office duties and ticketing. I undertook several online training courses offered by tourism boards/tour operators to improve my knowledge including the Aussie Specialist program and Destination Canada specialist.
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Campsite CourierHolidaybreak Camping Jun 2008 - Sep 2008Guînes, Hauts-De-France, FranceThis was a temporary summer role working in resort for the Keycamp brand of the Holidaybreak group. My main responsibilities included reception duties, general customer service work and housekeeping duties for the company’s on site guest accommodations.
Gareth Fleming Education Details
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Chesterfield CollegeLevel 3 Award In Education And Training -
Tourism And Events Management
Frequently Asked Questions about Gareth Fleming
What company does Gareth Fleming work for?
Gareth Fleming works for Hays Travel
What is Gareth Fleming's role at the current company?
Gareth Fleming's current role is Learning and Development Coach at Hays Travel.
What schools did Gareth Fleming attend?
Gareth Fleming attended Chesterfield College, Sheffield Hallam University.
Who are Gareth Fleming's colleagues?
Gareth Fleming's colleagues are Barry Walker, Denise Olive, Karla Rhodes, Nicola Irwin, Rachel Elston, Glenn Savage, Jenny Hibbs.
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Gareth Fleming
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Gareth Fleming
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