Gareth Lay Email & Phone Number

As a General Manager at National Trust, I oversee the operations and estate management of 4 properties across Cornwall, ensuring the delivery of world-class visitor experiences and conservation outcomes. With over 15 years of senior leadership experience in the heritage and tourism sector, I have a proven track record of developing and implementing innovative and creative solutions that enhance the quality, accessibility, and sustainability of the sites under my remit.I am a motivational and enthusiastic manager who leads and empowers a diverse and productive team of over 400 staff and volunteers. I excel at building mutually beneficial relationships with internal and external stakeholders, including board directors, trustees, local authorities, media, and community groups. I have a strong financial and commercial acumen, managing a budget of over £3 million and generating significant income and growth for the organization. I am passionate about preserving and promoting the natural and cultural heritage of Cornwall and the UK, and I am always eager to learn new ideas and concepts that can help me achieve this mission.