Gareth Rees Email & Phone Number

Worthing, GB

Brighton And Hove, England, United Kingdom

Brighton, United Kingdom

Specialist in Data Protection, Freedom of Information and Information Governance.Trained ISO 27001:2013 internal auditorTrained in Microsoft Compliance CentreLed the organisational implementation of GDPR compliance, including Audits, DPA policies, Data Breach Reporting process, Subject Access procedures and DPIA processes.Additionally experienced in.

Brighton, United Kingdom

London, United Kingdom

Working on delivering a world leading railway and the best customer experience.- Tasked with researching, analysing, benchmarking and understanding the customer experience to produce a better customer journey.- Organise and facilitate customer forums, research and review groups.- Client liaison with Transport for London working on the delivery of station.

Crawley

• Administrated outbound customer research, collating the data, maintaining records and communicating analysis to the Clubcard Management Team.- Developed and implemented new customer service criteria for the Contact.

Crawley

- Taking full ownership of complaints submitted over the telephone and also in writing; investigating fully and working towards a successful resolution. - Maintaining record keeping procedures for all of the complaints and contacts along with managing the workflow in the team.- Liaising with external partners to resolve customer complaints and highlight.

Haywards Heath

- Responding to written complaints within the Regulatory & Business time-scales.- Dealing with customer contacts & complaints by telephone.- Meeting customers in person to discuss and resolve complaints and queries.- Empowered to resolve customer Query/Complaint at first contact, within company procedures and policies.- Managing the Vulnerable Customer.

Shoreham-By-Sea

- General Sales duties.- Administration of contracts.- Stock replenishment.

Gnvq Advanced, Information Technology

Education record