We address cyber security challenges through identifying and enabling delivery of information security solutions and services, often in collaboration with trusted technology partners, which has yielded a long and proven track record of customer satisfaction, client business risk reduction, as well as revenue and data protection from internet-based threats.The Missing Link Security's services include:- Penetration Testing & Vulnerability Assessments (CREST, OSCP, OSCE, OSEE, OSWP)- Strategic Consulting- Architecture & Design- Security Operations Centre (Managed Security)- Analytics- Compliance Consulting (ISO27001/2, PCI DSS, ASD8, VDPSF)- Technology Comparison Matrix (assessing the right technology to meet business requirements)- Security Infrastructure Procurement & Implementation- Managed Security Services (Firewalls, Secure Cloud Web Proxies, IPS/IDS, Vulnerability & Patch Management, Privileged Account Management, Managed SIEM)

Played a crucial role in maintaining customer satisfaction, protecting company’s reputation, and driving continuous improvement in servicesResponsible for investigating and finding appropriate resolution to customer complaints through various channels such as phone calls, emails and online formsInvestigated the nature and cause of the complaint by gathering information from different departments within the company, reviewing records and movement data to analyze trends and recurring issuesAssessed whether compensation is warranted based on company policies, the severity of the complaint and the impact to the customer while utilizing the authority to offer compensation with certain limits Served as an advocate for customers within the company, ensuring their concerns are addressed and improvements are made to prevent similar issues in the futureOrchestrated training and support to frontline staff on how to effectively handle complaints and resolve issues in a timely and satisfactory manner

Spearheaded the overall leadership and strategic direction for the business, setting goals, developing plans and ensuring the business is working towards its mission and objectivesResponsible for developing long-term strategic plans to drive the business’s growth and success which involved analyzing market trends, identifying opportunities for expansion or improvement, and making strategic decisions to position the business for future successOverseeing the financial health of the business by budgeting, forecasting and financial reporting in order to maximize revenue while operating within budgetary constraintsCoordinated the day-to-day operations of the business to ensure efficiency and productivity while meeting quality standards Monitored the business’s performance against key metrics and objectives while adjusting as needed to ensure goals are met. Conducted regular performance reviews and evaluations to assess progress and identify areas for improvementPlayed a critical role in guiding the business towards its goals and managed its resources effectively, ensuring long-term success. I demonstrated strong leadership, strategic-thinking, decision-making skills and a deep understanding of the business’s industry and market dynamics