Mirus IT, part of the IT Lab Group, provides strategic IT services and support to companies of all sizes from a wide range of industries including financial services, marketing, recruitment and education. With solutions for every IT, managed print and telephony requirement, from basic IT support to virtualisation, cloud-based services, data recovery and security, we combine strategy with a consultative approach to recommend the most effective services for your business. We have… Show more Mirus IT, part of the IT Lab Group, provides strategic IT services and support to companies of all sizes from a wide range of industries including financial services, marketing, recruitment and education. With solutions for every IT, managed print and telephony requirement, from basic IT support to virtualisation, cloud-based services, data recovery and security, we combine strategy with a consultative approach to recommend the most effective services for your business. We have strong relationships with many industry leading companies and we’re a Datto Elite Partner, a Microsoft Gold Competency Partner, a Dell EMC Gold Partner and a VMware Enterprise Partner. This, combined with our expert team of highly qualified technical and commercial engineers, guarantees that our customers receive a fast response at all times. To find out more about our services, and to get in touch, visit our website: www.mirus-it.co.uk or contact enquiries@mirus-it.com / 01908 257350. Show less

My main objectives to build and maintain a full understanding of domestic IT and communications systems within Defaqto.Take ownership of domestic IT issues and manage them to resolution, providing regular status updates to relevant stakeholders. Document the outcomes of issues to facilitate the future resolution of common queries.Assist in the compilation and maintenance of an accurate inventory of hardware and software.Assist in the compilation of technical documentation… Show more My main objectives to build and maintain a full understanding of domestic IT and communications systems within Defaqto.Take ownership of domestic IT issues and manage them to resolution, providing regular status updates to relevant stakeholders. Document the outcomes of issues to facilitate the future resolution of common queries.Assist in the compilation and maintenance of an accurate inventory of hardware and software.Assist in the compilation of technical documentation, guidelines and procedures and ensure they are communicated effectively to users.Plan, co-ordinate and deliver projects to deliver cost effective IT and communications infrastructure. Show less

Backup & Recovery Support:Designing and implementing backup solutions, Disaster recovery planning, testing and producing procedures, Supporting DR Invocation via P2V & BMR practices, Configuring WAN data replication services, Data recovery practices, restoration of mailbox data, Documenting solutions and configurations, Monitoring statistics, patterns, repeat issues and trending, periodic DR testing.

Responsible for the Mirus Workshop Staging Area. Controlling workflow of repairs and new builds covering PC's and laptops, servers and project hardware assembly. Making sure that we maintain our high quality throughout all of the tasks undertaken and that our strict processes are followed.

Service Technician for a small team providing IT support to a local customer base.MKIT later merged Mirus IT Solutions, at this time I migrated over to field services.