Gareth Leahy Email & Phone Number

Florence, Sc, Us

Florence, Sc, Us

Remote

• Provide leadership, coaching and direction to a team of Implementation Consultants in the execution of various successful implementation projects.• Operate with a strong and ongoing focus on guiding the team toward meeting KPIs across project completion, cycle time, and customer satisfaction.• Handle the efficient and effective allocation of team resources and assignment of projects, as well as conducting the ongoing monitoring and evaluation of workload and productivity.• Furnish in-depth guidance and support to team members to enable the consistent meeting of project deadlines and deliverables.• Undertake and complete a wide range of risk management activities, including searching for and identifying potential issues and leading the development of risk mitigation plans to maximize project success.• Clearly and effectively communicate with team members to provide coaching, advice, guidance, and training in support of their professional development and to establish a positive team culture.• Lead the creation and development of detailed project plans outlining objectives, scope, timelines, resources, and deliverables.• Deal with, address, and resolve a wide range of escalated client concerns with a focus on achieving swift resolution to maximize satisfaction.• Conduct the scoping of professional services and the evaluation of customer needs before dispensing recommendations on implementation and learning and development support needed.

Remote

• Orchestrated and coordinated all elements of a large volume of software implementations across a wide variety of products.• Ensured the consistent and continuous delivery of first-class and exceptional customer service to all clients to achieve maximum satisfaction, averaging a CSAT customer satisfaction score of 10.• Navigated the organization and facilitation of online training sessions and led the creation of documentation and training materials for internal and external stakeholders.• Functioned as a customer advocate and champion, placing a strong emphasis on highlighting current challenges to enhance future product offerings.• Directed the activities of a cross-functional working group to facilitate and strengthen cross-team collaboration and learning.• Dispensed mentoring, coaching, and training to new team members on product and implementation best practices to expedite the onboarding process.• Led the establishment, growth, and administration of the organization’s LGTBQ+ Employee Resource Group, NEOPRIDE.• Obtained and maintained thorough and up-to-date product knowledge, including future enhancements and product roadmaps.

Remote

Remote

• Spearheading LMS operations; deploying the Cornerstone platform to execute HR strategy goals.• Designing and administering course content; ensuring program objectives met while overseeing system operations and maintenance.• Conducting two-day new hire orientations and ongoing professional development training.• Guiding candidates through application process ensuring corporate commitment to equity and special accommodations met.• Overseeing the employee cycle from hire to exit and validating HRIS accuracy of employee data including verification of Form I-9 data with E-Verify.• Driving Workday management and functionality; supporting wider team with use and accessibility.• Creating and distributing custom Workday reports to senior HR team.• Founding and leading the organization’s Diversity and Inclusion Council; driving participation and employee engagement.

Greater Boston Area

Arbella has been chosen as a best place to work in Boston for eleven years in a row. Our tagline, “Here. For Good.” is more than a commitment to our customers. It’s a promise to our employees. We provide a dynamic workplace, complete with support, benefits, and everything necessary to keep our people here and happy.Supporting the HR department in key functional areas including Learning and Development, HRIS, benefits and employee relations, I am responsible for: • Facilitating weekly new hire onboarding and quarterly two-day new hire orientation training• Managing the hire and termination processes and ensuring the integrity of employee data in Workday• Verification of Form I-9 data and ensuring compliance with E-Verify• Managing the Cornerstone Learning Management System (LMS), including course creation, ongoing maintenance and reporting• E-Learning content creation using Articulate, including Human Resources, Legal and Compliance training• Administering Predictive Index (PI) assessments and facilitating group and individual feedback sessions• HR metrics and Workday reporting• Completing required compliance reporting including EEO-1, non-discrimination testing, DOL

Greater Boston Area

Bearingstar Insurance combines a local agency feel along with the strength and resources of a large parent company. As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. In my role as Marketing Coordinator, I:• Created marketing collateral including flyers, brochures, posters, tip-sheets, print and digital advertisements in line with legal and regulatory requirements• Created an agency renewal email initiative to proactively contact customers pre-renewal leading to increased customer retention • Managed agency social media strategy and increased followers by over 140% and engagement by over 300% across Facebook, Instagram and LinkedIn• Managed multiple paid and organic SEO campaigns delivering leads and quote requests to our sales and inside sales teams• Project managed the redevelopment of the company website, including homepage and internal page redesign, copywriting, landing page and content creation and the selection of visual assets• Managed the creation of agency testimonial video ads, including identifying customer stories, storyboarding and creative direction• Trained and on-boarded new sales team members regarding agency marketing initiatives and resources. • Worked closely with agency management to regularly report on marketing initiatives and ROI• Managed a number of high profile internal agency initiatives including sales contests and incentive programs• Adobe Indesign, Photoshop, Wordpress, Google Adwords, Google Business, Constant Contact

Greater Boston Area

Supporting both the Human Resources and Corporate Communications department at Arbella, I was responsible for:• Supporting the training and learning & development functions -scheduling new hire orientation, co-ordinating the company’s producer training program, facilitating classroom training and curriculum planning and design. • Developing the company’s agent webinar program – providing technical, creative and strategic support as well as marketing and promoting the program. • Triaging and responding to customer complaints and inquiries in line with company and regulatory guidelines.• Updating the company website content including news stories, press releases and agent profile listings.• HR Administration - ensuring the timely payment of benefits invoices through Workday, maintaining and locating employee records, administering (Predictive Index) PI testing and scheduling interviews for prospective candidates.

Ireland

Having taken a module at The Innovation Academy in my final year of study, I was given the opportunity to work within the academy and grow the number of undergraduate students choosing IA courses for their elective credits. While only working for a short period, I was able to achieve some significant results. Primarily I;• Designed and implemented a social media campaign resulting in over 100% increase in the number of registered student’s year on year. • Created, designed and monitored marketing content and material for the above campaign. • Supported the engagement of key on campus and external stakeholders.

Ireland

Regularly overachieved on my calling targets in reaching out to past students for information required by the Higher Education Authority of Ireland for their annual First Destinations report.

Ireland

Whilst completing my degree, I took the decision to take a break from my studies and pursue a yearlong internship. I was given the fantastic opportunity to complete that internship at LinkedIn - learning everyday from working with some of the most passionate, creative and driven people in the industry at a company that brings new meaning to the terms transformation, growth and fast-paced!As a Sales Development (SD) Intern at LinkedIn it was my job to help Global SD be the best that it could be! Sitting within the Global SD Operations team I was responsible for:• Scaling and maintaining efficient operations and processes.• Providing analysis, insights, reporting, and strategy to the Sales Development organization & Senior Management.• Executing and planning strategic growth initiatives.• Collaborating with LinkedIn's marketing teams to generate the best quality leads for the SD team.During my time in the role I had the privilege to be exposed to all areas of LinkedIn’s Global Sales Organisation and given the opportunity to collaborate with Senior Management, Account Executives, Relationship Managers and Sales Development Specialists.Over the course of the Internship, I became increasingly involved in instigating and qualifying potential new business for LinkedIn Talent Solutions across Europe,the Middle East and Africa. In late January, while the Sales Development team was attending a company conference in the US, I was trusted to run the function alone and qualified over $100,000 of new business in 5 days.My internship was the perfect opportunity for me to hone and develop my skills, both personally and professionally and I am eagerly anticipating my next professional challenge.

Ireland

The 100minds project united 100 of Irelands top undergraduate students to make a massive contribution to a chosen charity.Together with the other 100minds members we committed to raise a combined total of €100,000 to be donated to Temple Street Children's Hospital. What really attracted me to the project was just how transparent it was. Exactly where that donation would go was broken down and itemized for all to see.The project was a roaring success, with us overachieving on our aims and having a lasting impact on Temple Street and all those that it cares for.

Dublin, Ireland

• Managing company’s advertising (Google Adwords, jobs boards etc.)• Editing and publishing jobs for the company website• Maintaining the company’s client and candidate databases• Training new team members• Resourcing for candidates• Maintaining company website content

Dublin

• Extensive research into competitors and potential new clients.• Establishing practices and procedures for the company’s client and candidate database.• Content writer and editor for company website launched in July 2012• Making suggestions/improvements to the companies social media campaign• General office administration work – answering telephones, arranging meetings, filling and organising etc.

Dublin, Ireland

Customer facing role in a dynamic, high-pressure environment. Responsible for ensuring the highest level of service before, during and after large events.

Bachelor Of Commerce (B.Com.)

Leaving Certificate 2011