Garima Arora Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Oversaw, coordinated, and delegated work to employees and provided training, cross-training, and guidance to new hires.
• Established daily schedules including production targets and staffing requirements, ensuring procedures were followed and deadlines were met.
• Leveraged meticulous documentation for quality control, resulting in 15% reduction in errors and ensuring consistent standards.
• Fostered a positive work culture by setting a personal example of productivity and offering consistent encouragement, which motivated team members to enhance their own performance and collaboration.

• Initiated conflict resolution efforts in response to a high volume of customer complaints, employing empathetic listening and proactive problem-solving techniques, lead to substantial 20% decrease in customer complaints.
• Provided ultimate guest satisfaction by ensuring accurate order completion, contributing to a 15% increase in customer feedback.
• Accurately processed orders in the POS system, adeptly managed cash transactions, and delivered exceptional client service.

Post-Grad Diploma, International Business

B.Com (Hons.), Accounting And Business/Management