Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any. Act as a designated point of contact as Technical Account Manager for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility. Be an advocate for my Enterprise Support customers where prioritization is required at meetings. Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units. Setup and/or carry out large scale software migrations and upgrades. Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues. Investigate issues reported by customers and communicate with internal product development teams to resolve product issues. Helping product teams with testing before launch and provide feedback.Develop documentation to support the standard implementation and support processes.

• Enterprise Mobility: Mobile Device Management, Mobile Content Management (MCM), Mobile Application Management (MAM) • Managing, configuring, implementation and troubleshooting issues related to MDM• Configuring Exchange server and Active Sync Server.• Configuring SharePoint Server for SharePoint Access via mobile devices.• Providing guidance in configuring Load Balancers.• Configuring and deploying VMware and Sphere Client.• Working on MYSQL database specific to MDM Server.• Configuring PKI, SCEP and NDES environment for integration with MobileIron.• Configuring and Troubleshooting MobileIron Device Management (MDM).• Configuring and Troubleshooting MobileIron Application Management (MAM).• Configuring and Troubleshooting MobileIron Content Management (MCM).

Tier 3 Technical Support officer at Microsoft EPS> Working in Microsoft Commercial Technical Support Security Team providing advanced technical support by handling escalated or complex customer cases, while under minimal supervision. > Provide advanced technical support by handling escalated or complex customer cases, while under minimal supervision > Provide subject matter expertise in area of assignment and serve as a resource to other support personnel. > Training new resources on the application (Product specific training). > Conduct team building exercises and knowledge transfer. Assisting new resources to get hands on the product seamlessly. > Maintain a high level of technical product knowledge in the specified software/hardware products and become knowledgeable in new products when deployed. Network and Information Security > Installation and troubleshooting based over Microsoft Hybrid Firewall and Proxy solutions. > Configuring and Troubleshooting Exchange Services publishing, Lync publishing, SharePoint publishing, customer Website publishing through ISA/TMG/UAG/WAP. > Configuration of proxy server and client side proxy configuration. > Creating Site to Site VPN tunnel and client access VPN between two sites/subnets/networks through different firewalls, TMG/Cisco ASA/Checkpoint/NetScaler> Work closely with other application vendors like Websense and Bluecoat for firewall integration.> In-depth knowledge of: IPSec protocol, DirectAccess, IPS, IDS, NIS, DNS Dynamic Updates, Name Resolution, DNS replication, DHCP, RRAS or NPS, troubleshoot VPN, LAN Routing, NAT, RADIUS servers> Configure and troubleshoot NLB/Hardware Load Balancer for high availability of applications. > Working knowledge of Windows Active Directory, ADFS and PKI. > Suggesting improvements in the operations and processes to make the system foolproof.

Tier 2 Technical Support officer at Microsoft EPS> Provide subject matter expertise in area of assignment and serve as a resource to other support personnel. > Conduct team building exercises and knowledge transfer. Assisting new resources to get hands on the product seamlessly. > Maintain highest level of customer satisfaction at all times with an eye on productivity. > Maintain a high level of technical product knowledge in the specified software/hardware products and become knowledgeable in new products when deployed. Identity and Rights Management > Deployment and troubleshooting of Microsoft Identity Management solution. > Extensive knowledge of hybrid identity directory integration tools, FIM, MIM, AAD Connect, AAD Sync.> Password management solutions provided by MIM – PCNS, SSPR, SSPR using Azure MFA > Global Address Synchronization solution provided by Microsoft Identity Management. > Privileged access management (PAM) related issues along with FIM reporting (hybrid + on-prem) > Creating and troubleshooting Microsoft Rights Management server in at an enterprise level.> Database Management (SQL). Specific to identity and system center databases. Working with DBAs to achieve recommended database configuration for optimal results.> Managing users and groups on Identity Management solution.> Granular control on user rights to access information.> Integration of Information Rights management solution with SharePoint and Exchange applications.

Tier 1 Technical Support officer at Microsoft EPSIdentify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products. Maintain highest level of customer satisfaction at all times with an eye on productivity. Maintain a high level of technical product knowledge in the specified software/hardware products and become knowledgeable in new products when deployed.

A network provisioning engineer, I was responsible for network management and coordinating with the field engineers, server end and vendors so that the requirements of the project is met with accuracy in the deployment phase. Identify the problem and rectify the network issue for the installation. Interacting with other functional teams to meet the target and provide communication at all levels regarding status of the project.