• Proficient in Business Analysis and Requirement Gathering, adept at preparing BRDs/FSDs/product manuals, crafting use cases , reviewing test cases, and conducting functional testing. • Ensured system availability and supplementary services within SLA, overseeing Incident Management activities in alignment with prescribed processes and procedures.• Collaborated with cross-functional teams such as RPA to gather client requirements and devise customized implementation… Show more • Proficient in Business Analysis and Requirement Gathering, adept at preparing BRDs/FSDs/product manuals, crafting use cases , reviewing test cases, and conducting functional testing. • Ensured system availability and supplementary services within SLA, overseeing Incident Management activities in alignment with prescribed processes and procedures.• Collaborated with cross-functional teams such as RPA to gather client requirements and devise customized implementation strategies.• Provided training and mentorship to newly onboarded users, conducting Scrum meetings to address team blockers to ensure smooth sprint operations.• Maintained regular communication with stakeholders, providing updates on progress and status through calls and dashboards. Pioneered the automation of dashboards, facilitating real-time monitoring of critical success metrics.• Managed Weekly Business Review (WBR) reports, identifying process improvement opportunities and optimizing workflows. Proficient in conducting comprehensive data analysis, including root cause analysis, correlations, regressions, and optimization techniques. Show less

Worked as an Account Executive and Payments Operations Analyst in Financial services and handled APAC accounts. Worked on multiple tools like ServiceNow, Salesforce, DCAP, Infonet, Globalnet. Strong domain knowledge in Cards & Payments. Resolved more than 2000+ production tickets in ServiceNow related to credit card issues within SLA. Assisted in preparation of financial reports and analysis to support decision-making processes. Proficient in developing financial models for forecasting… Show more Worked as an Account Executive and Payments Operations Analyst in Financial services and handled APAC accounts. Worked on multiple tools like ServiceNow, Salesforce, DCAP, Infonet, Globalnet. Strong domain knowledge in Cards & Payments. Resolved more than 2000+ production tickets in ServiceNow related to credit card issues within SLA. Assisted in preparation of financial reports and analysis to support decision-making processes. Proficient in developing financial models for forecasting, budgeting, and decision-making purposes. Show less