Garner S. Email & Phone Number

San Francisco Bay Area

As a Solutions Architect at Deem, I am responsible for providing product and technical direction to our top tier customers. I work directly with the customer to understand their product requirements and design solutions tailored specifically to their business needs. This includes leading product development and engineering in delivering enhancements across our customer base with a focus on an intuitive user experience that increases user satisfaction and adoption. I am equally tasked with ensuring Deem offers a successful experience through the sales life cycle and customer onboarding process by guiding how Deem works directly with customers, partners, and suppliers. Key to this role is approaching each engagement with both strategic and tactical mindset balancing Deem's growth while driving customer and partner initiatives to execution.

Product owner, from development to execution, for the Deem@Work product offerings. Manage the full suite of ecommernce products built on a SaaS platform and delivering integration across product lines. Directly responsible for the product roadmap and vision for the core services including Travel, Car Service, Airport Parking, Package Shipping, Dining, and Conferencing.

Foster City

Product owner, from development to execution, for the Deem@Work product offerings. Manage the full suite of ecommernce products built on a SaaS platform and delivering integration across product lines. Directly responsible for the product roadmap and vision for the core services including Travel, Car Service, Airport Parking, Package Shipping, Dining, and Conferencing.

Foster City, California

Manage all product initiatives, from development to execution, for Rearden Commerce Flight service business, GDS content and 3rd party Air content providers. Owner business relationship with ITA, Travelport, Sabre, TravelFusion, and Southwest Airlines.

Foster City, California

Built a team of 10 QA engineers in developing and testing online travel booking system. Responsibilities include providing technical direction on the successful integration of various GDS systems into one online booking tool, travel industry standards, and product direction.

San Francisco, California

Managed voice/data network for non-profit with 7 locations in the Bay Area. My responsibilities included network troubleshooting and support, software and hardware upgrades, equipment repair and installation, and technology related project management. Additional responsibilities included staff training, telecommuter installation and support, telecom MAC work, and voice/data cabling.

San Francisco, California

Managed voice/data network for 3 large travel call centers and multiple branch locations. My responsibility in this position included network design, software and hardware upgrades, voice/data cabling, equipment repair and installation, and telecom MAC support. Additional responsibilities included subject matter expert on telecom support, network cabling, project management, and GDS implementations.

San Francisco, California

Responsible for providing on-call technical support to United Airlines reservations agents and airport counter agents. Additional responsibilities included customer support as supervisor on duty and providing for the special needs of United Airlines passengers. Requirements for this position include strong problem solving and conflict resolution skills, an in-depth knowledge of the various Airline computer systems, and the ability to clearly communicate United Airlines policies and procedures.