Malissa Olofernes Email & Phone Number

Garrison, Mn, Us

Garrison, Mn, Us

• Development of travel on-line booking tools for multiple clients thru Rearden, GetThere. • Provide 2nd level support to multiple clients nation wide for Rearden, GetThere and Concur• Conduct Sales and Training demos for current and potential customers• Develop processes for department • Troubleshoot, investigate and resolve technical issues• Work with clients to insure that product is working as they invasion, and provide updates on all new features that are available to them.• Responsible for all interface configurations for Rearden as well as GetThere

Development of travel on-line booking tools for multiple clients thru Rearden, GetThere. Provide 2nd level support to multiple clients nation wide for Rearden, GetThere and ConcurConduct Sales and Training demos for current and potential customersDevelop processes for department Troubleshoot, investigate and resolve technical issuesWork with clients to insure that product is working as they invasion, and provide updates on all new features that are available to them.Responsible for all interface configurations for Rearden as well as GetThere

2008Provide End User Support for In- house developed applicationsContributed to the development of vendors worldwide to insure we were receiving an accurate and timely responses when any one of our websites or software were downProvided website support to Orbitz, Orbitz for Business, Cheaptickets, as well as Ebookers, insuring that the development teams, as well as Network Operations were aware of any potential issue, by utilizing UNIX web logic Tracking, Error and DCLS logsProvide software support for employees of Orbitz and vendors worldwide, insuring quick response and low down timeTrained Employees and vendors worldwide on how to properly utilize BMC User (Remedy) Program when needed.Responsible for Remedy Application SupportLiaison between vendors worldwide and Developers/Network Operations to insure a timely resolution to website and software issues, by utilizing such information such as pings, trace routes, NAT and IP addresses, along with current DNS entries and firewall informationSecurity Admin for 9 application systems, while insuring company was compliant with Sarbanes Oxley ActAwarded Power of Many award for my contributions to SOX Compliant

• Provide End User Support for In- house developed applications• Contributed to the development of vendors worldwide to insure we were receiving an accurate and timely responses when any one of our websites or software were down• Provided website support to Orbitz, Orbitz for Business, Cheaptickets, as well as Ebookers, insuring that the development teams, as well as Network Operations were aware of any potential issue, by utilizing UNIX web logic Tracking, Error and DCLS logs• Provide software support for employees of Orbitz and vendors worldwide, insuring quick response and low down time• Trained Employees and vendors worldwide on how to properly utilize BMC User (Remedy) Program when needed.• Responsible for Remedy Application Support• Liaison between vendors worldwide and Developers/Network Operations to insure a timely resolution to website and software issues, by utilizing such information such as pings, trace routes, NAT and IP addresses, along with current DNS entries and firewall information• Security Admin for 9 application systems, while insuring company was compliant with Sarbanes Oxley Act• Awarded Power of Many award for my contributions to SOX Compliant

Knowledge and Specialize in 9+ Reservation Systems: Sabre, Worldspan, Apollo. Liaison between Upstream and Orbitz for all technical issuesTrouble shooting website, software and networking issuesAssisting in the development of new ideas for improvements to software and website, Training/testing new software enhancements. Compiling data from associates and reporting directly to client. Point of contact for 5 Upstream offices around the world Website support for Orbitz, Orbitz for Business as well as CheapticketsBackup for local Technology department, assisted with setting up profiles, new computers, and assisting with day to day operations

Assisted several Corporate Accounts as well as assisting National AirlinesProvided Excellent Customer ServiceCompleted Air, Car and Hotel bookings for Corporate ClientsMember of the Associates Activity CommitteeWorked with Other associates to improve their Quality Assisted the Quality Assurance TeamAssisted with booking Meetings for Corporate Clients

with daily duties and reports, including conducting interviews for new employees and potential leadershipSupervisor to a group of agents ranging from 15 to 30 employeesAssisting in the startup of 2 new accountsWorked with several accounts throughout the company, from corporate travel to website based accountsWorked with several Key Corporate accountsWorked with 3 website accounts, Hotwire, TRX/US Airways, Orbitz Worked with National Airlines Work one on one with Associate Development to insure that they are meeting requirements for quality and handle timeWorked closely with other offices to ensure processes mirror each

Associates Of Arts Degree, Business And Computers

Activities and Societies: Related Courses: *Computerized Accounting *Computer Literacy *Word Processing *Business Law *Introduction.

Travel Business Management, Travel And Business Management

Activities and Societies: Related Courses: *Travel Management *Travel Sales & Marketing *Schedule & Ticketing *Travel Operations *Oral.

Associates Of Applied Science, Travel Business Management

Associates Of Arts, Liberal Arts