Cloud Services Specialist, Na
CurrentAs a Pre-sales Enablement Leader, Specialist, and Subject Matter Expert (SME) for IFS Cloud Services, I report directly to the Chief Technology Officer (CTO). My primary focus is on expanding our customer base, retaining existing clients, and ensuring the highest levels of client satisfaction. Since joining in 2021, just a year after the launch of IFS Cloud, I've directly influenced key customer indicators. Collaborating with colleagues and counterparts globally, both interdepartmentally and across business units, I've established best practices and processes that benefit all our clients partnering with Cloud Services. For instance, I've developed a repeatable, scalable onboarding method in North America that accelerates our customers' realization of solution value. On the other side of the equation, I engage with prospective clients, partners, and consultants, emphasizing the value they can expect from subscribing to Cloud Services. This requires a deep technical understanding of IFS Cloud systems, as well as insight into the processes, support, and expected outcomes for our customers. Additionally, I actively contribute to our global Cloud Support team, expediting meaningful resolutions for our clients by working within our ServiceNow-based support solution and collaborating cross-functionally with teams supporting our Cloud Services infrastructure.