Growing and building world-class customer support and life cycle management organization in the Americas with support contracts that include software, controls, hardware, remote support, and onsite service offerings. SDI Element Logic, a division of Element Logic®, has been offering turnkey Materials Handling systems and solutions to brands all over the world since 1977. They are specialists in apparel sortation, unit handling, consulting, engineering and design, systems, and software integration. SDI integrates various innovative technologies such as Joey Pouch Sorter and Enzo AGV, and manufactures their own Tilt Tray Sorter and SORTRAK G4 — a Bomb Bay-style unit sorter. Headquartered in Los Angeles, California, SDI services domestic and international clients with operations across the Americas and has more than 400 Distribution Center systems installed. Learn more at www.SDI.SYSTEMSIn 2022, SDI was acquired by the Norwegian integrator, Element Logic® — the world’s first and largest AutoStore® partner. Their extensive experience in designing and installing tailor-made solutions that streamline customers’ workflow, along with their robotic solutions; material handling systems; and software and consulting services, help improve customers’ value chain become more profitable — meeting the end customer's expectation of fast delivery. Optimizing warehouses of all sizes in a wide range of industries, including electronic components, parts distribution, consumer electronics, 3PL, pharmaceuticals, apparel, sports equipment, and more.Together, SDI and Element Logic® operate worldwide and form a robust integrator with numerous years of experience in diverse technologies across the world. Their combined regional expertise provides the most competitive solutions across the globe. For more information go to www.elementlogic.net and follow us on Facebook, LinkedIn and Youtube.

Major Responsibilities:I have been overseeing the Help Desk, Spare Parts, Field Service, Aftermarket Sales and Enhancements, and Project Management Departments on a 24/7 basis. I have been managing Spare Parts sales, including warehousing, and shipping/receiving activities. I have been providing 24/7 support for electromechanical, PLC, software, and IT-related issues, leading a dedicated team. I have been leveraging SAP, MS Office, CAD, and Atlassian Jira. I have been leading commissioning efforts of automated case pick/storage systems, ensuring their best functionality.Key Deliverables:● Ensured optimal system performance and maintained customer relationships across 50+ locations in North America.● Achieved an outstanding 1900% growth, elevating annual revenue from $800K to an impressive $16M in just 3 years, driven by a remarkable surge in annual aftermarket sales.● Developed efficient solutions for warehousing and case picking with operations, design, and engineering skills.● Planned, scheduled, and trained field electromechanical technicians to bolster operations and service delivery.● Orchestrated team expansion, increasing personnel from 7 to 39 within a four-year timeframe, demonstrating adept leadership amidst a 13% turnover rate.● Elevated 8 team members to pivotal leadership and key engineering roles, showcasing a commitment to talent development and organizational growth.

Head of Customer Service for System Logistics and Vertique Systems in the United States.• Directs the efforts of electromechanical technicians• Responsible for Customer Training (Operations and Mechanical)• Responsible for all system status and operations• Creative solutions for warehousing and case picking• Aftermarket Sales and System Enhancements• Development and Implementation of start-up standards• Spare Parts and Service request and fulfillment

Major Responsibilities:I have overseen and streamlined daily operations of a warehouse with an annual volume of 10.3M cases and a workforce of over 98 employees. I have successfully implemented an Automated Picking System, enhancing efficiency and productivity. I have outperformed all assigned tasks and met overall organizational milestones.Key Deliverables:● Directed overall facility operations and profit and loss management, leading comprehensive annual budget exceeding $30M.● Achieved a noteworthy 12.1% reduction in labor costs within the first year.● Decreased accident frequency by 80% from 2017 to 2018 by implementing safety measures.● Significantly improved In-Stock Percentage from 97.6% to an exceptional 99.94%.● Reduced on-hand inventory by 9% while minimizing out-of-stock situations and optimizing inventory management.

Major Responsibilities:I have led and oversaw operations at an ISO 9001 Certified facility, ensuring distribution of 35M cases every year across 3 shifts. I have gained expert-level knowledge and proficiency in using Automated Case Pick and Vertique Order Building Systems. I have utilized SAP, CONA, Margin Minder, VPS (system logistics), and CPS programs.Key Deliverables:● Promoted 14 team members to managerial positions within 3 years, resulting in a team of 170 direct reports.● Implemented a streamlined inventory management system to significantly reduce picking errors, resulting in enhanced order accuracy and customer satisfaction.