Garrett Montgomery Email and Phone Number

•Awarded a top administrative team in the Southern division for continuing education compliances for all associates•Recognized as a #1 store in the district for administrative audits including child labor, safe and reconciliation•Lowered average store associate turnover rate by interviewing prospective candidates, attending division meetings for education, and being a vital HR resource for current associates and managers

•Achieved #1 store in the district for Customer Service Net Promoter System (surveys, satisfaction, operations, etc.)•Recognized four times by district management for outstanding customer service from customer feedback•Resolved customer complaints while exceeding Division customer service programs and goals

•Accurately operated checkstand equipment such as a cash register, electronic payment system, scanner, and scale to process customer orders in strict compliance with Company Policies and Procedures (i.e. Cash Handling, Employee Purchase, Product Return Policy, Restricted Product Sale, Void, Coupon and Gift Card policies, scan accuracy, WIC and check acceptance, etc.). •Improved store cashier IPM (items per minute) to 18 and GS1 produce ring productivity to >85%•Instructed customers on promotions through Albertsons’ digital rewards app and product location throughout the store

•Chaired the largest incoming university class of parents and guests through the Parent Orientation Program•Conveyed reassurance to alleviate concerns related to a new education experience while emphasizing events and resources through campus tours on a weekly basis•Advised and trained the 20 Orientation Student Leaders for their roles of mentoring the 2,200 incoming first-year students

•Engaged in seven weeks of face-to-face interaction with 150 prospective students during New Student Orientation•Outlined advising, course scheduling, registration processes, and general guidance through mentorship•Lead the largest incoming freshman class (1,890) with 19 fellow student leaders as a team

• Retained and updated 100+ physician files, includinig credentialing records, and licensure.• Maintained provider rosters for insurance payors; coordinated with physicians for plan enrollment• Notified physicians of renewal for membership and transmitted adequate forms and information for renewal or termination• Conducted policy reviews and reports for insurance plan audits

• Maintained and repair 1200+ faculty and student laptops in a walk-in type environment.• Diagnosed and repaired faculty issues with projectors, personal laptops, or software.• Trained and informed new students and faculty in using laptops as part of the school curriculum. • Innovated new ideas for upcoming laptop models or new school technology under advising of Fujitsu America Inc.