Managed operations of the funeral home including hiring, training, supervision of funeral attendants, and other staff members.Maintained financial records, ordered merchandise, inventory controlDiscussed and negotiated prearranged funerals with clients.Monthly/Annual financial reviews, budget process, capital expenditure preparations Employee reviews, balanced rewards and discipline with staff membersEmployee development and training,Customer service growth initiatives .

Headquartered in New Orleans, LA, Stewart Enterprises, Inc. is the second largest provider of funeral and cemetery products and services in the United States. Stewart Enterprises owns and operates 219 funeral homes and 140 cemeteries in 24 states.

Performed embalming duties as necessary.Oversaw the preparation and care of the remains of the deceased. Arranged for clergy members to perform needed services. Provided and arranged transportation for the remains, mourners, pallbearers and clergy Arranged and informed pallbearers or honorary groups of their duties.Annual budget, monthly and annual financial reviews, capital budgets

Directed and led multi-million dollar operation with 11 direct reports, 20 staff members including eight directors, sales manager, business administration, grounds maintenance, and facilities. Managed daily business administration, sales and facility operations, public relations, accounting/payroll, Human Resources, customer service, and inventory control. Managed capital expenditure authorizations, analyzed sales programs/margins and financials on weekly/monthly basis.Key Achievements:Managed capital expenditure involving major facility remodel, overseeing construction costs, and finished the project on time.Initiated sales by designing and developing incentive programs for sales team and customers, generated sales dollars to exceed budget.Supervised construction of new cemetery gardens to generate business.Grew customer satisfaction year over year rated by J.D. Power and Associates.

Developed new business with community based organizations and private families. Developed marketing strategies and follow up procedures to assure customer satisfaction.Marketed to Senior Executives, Celebrities, and Professional Athletes in the Los Angeles area as a consultative resource for private fitness development.; Headquartered in Houston, Texas, Service Corporation International is America’s largest single provider of funeral, cremation and cemetery services. SCI operates from a network of more than 1,800 funeral homes and cemeteries.

Launched opening and start-up of new facility.Recipient of Revenue Growth Award – achieving 109%.Won Million Dollar Club Award by exceeded budget over 10% in revenue and volume.Winner of Leadership Development Award for training programs.Recipient of Customer Service Award for highest customer index in market of 33 locations.