Desktop Support Technician
Current- Apply technical knowledge of computer hardware and softwaretroubleshooting and networking to resolve issues remotely/on-site as identi ed by users for their desktops/laptops, mobile phones and tablets, Newline/Promethean displays, and their peripherals.- Respond to all users via ServiceNow, direct call/text, or email - Perform asset management using TipWeb for up to 5 campuses' teachers, administrators, and students- Use Apple Con gurator, Intune, and SCCM to con gure, re-image, prepare, and deploy thousands of mobile devices including iPads, laptops, and tablets to teachers, staff and students- Lead and collaborate with team members on campus/district technology projects including mass-scale imaging, deployments, and campus audits