Please complete the CAPTCHA to continue
@merge.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Garrett Smith is listed as Director, Customer Experience (CX) Strategy @ MERGE | Customer Research | Workshop Facilitation | CX Visualization | Strategic Storytelling at MERGE, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at merge.com and a matched LinkedIn profile for Garrett Smith.
Garrett Smith previously worked as Director, CX Strategy at Merge and Principal at Self-Employed. Garrett Smith holds Bfa, Industrial Design from School Of The Art Institute Of Chicago.
This section adds company-level context without repeating Garrett Smith's masked contact details.
AeroLeads found 1 current-domain work email signal for Garrett Smith. Compare company email patterns before reaching out.
Highly skilled and experienced customer researcher, workshop facilitator, CX visualizer, and strategic storyteller with a proven track record of leading large-scale, cross-functional, end-to-end CX strategy initiatives. Expert at uniting cross-functional stakeholders to co-create future-state, omnichannel experiences.Key Skills:-Customer Research: Moderating interviews, scoping and planning research initiatives, and distilling actionable insights-Workshop Facilitation: Expert in planning and facilitating workshops to foster clarity, alignment, and collaboration-CX Visualization: Simplifying complex concepts through storyboarding, journey maps, personas, and visual frameworks-Strategic Storytelling: Crafting compelling narratives and presentations that align business goals and customer needs
Listed skills include Product Design, Rapid Prototyping, Experience Design, Rendering, and 35 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Chicago, Illinois, US
- Leading cross-functional, end-to-end CX strategy initiatives for digitally focused clients.- Driving client discovery to align business goals with customer needs. - Designing and conducting qualitative research to uncover actionable insights. - Facilitating client-facing co-creation workshops to identify future-state opportunities. - Delivering journey.
HARQ is a customer-focused research & strategy partner that’s here to help cross-functional teams find focus, craft inspiring customer stories, and envision seamless customer experiences.
Chicago, IL, US
- Successfully implemented a design sprint process that enables BCBS companies to rapidly co-design, prototype, iterate and test digital & physical solutions with customers over the course of a 7 day “Design Sprint Relay.”- Evangelized the design program to a breadth of audiences including c-suite leadership, operations and customer service management.
Chicago, IL, US
- Successfully co-developed and launched the Blue Cross Blue Shield Signature Experience; a system wide customer experience vision that aligned the CX strategies of 36 BCBS companies, which impacts the customer experience of over 100 million people.- Designed and launched a toolkit that BCBS companies have used to translate CX strategy into digital.
Racine, WI, US
- Led a cross-disciplinary product development team for the Ziploc brand to identify customer insights and product development opportunities, which led to a global Ziploc printing program.- Partnered with the Bill & Melinda Gates Foundation and SC Johnson’s Base of the Pyramid team to design a mosquito repellent product in the ongoing effort to eradicate.
Lincolnshire, IL, US
- Designed, developed and launched over 30 products in 3.5 years across multiple brands as well as working directly with retailers such as: Williams Sonoma, Crate & Barrel and Sur La Table.- Collaborated directly with Chinese manufacturing partners to gauge product feasibility, co-create product specifications and oversee tooling & production development..
Quick answers generated from the profile data available on this page.
Garrett Smith works for MERGE.
Garrett Smith is listed as Director, Customer Experience (CX) Strategy @ MERGE | Customer Research | Workshop Facilitation | CX Visualization | Strategic Storytelling at MERGE.
AeroLeads has found 1 work email signal at @merge.com for Garrett Smith at MERGE.
Garrett Smith is based in Chicago, Illinois, United States while working with MERGE.
Garrett Smith has worked for Merge, Self-Employed, Blue Cross Blue Shield Association, Sc Johnson, and Focus Products Group, Llc.
You can use AeroLeads to view verified contact signals for Garrett Smith at MERGE, including work email, phone, and LinkedIn data when available.
Garrett Smith holds Bfa, Industrial Design from School Of The Art Institute Of Chicago.
Garrett Smith is listed with skills including Product Design, Rapid Prototyping, Experience Design, Rendering, Concept Development, Design Strategy, Design Research, and Rhino.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts