Garrett Smith Email & Phone Number

Chicago, IL, US

• Deliver actionable insights to hospital executives by analyzing key performance indicators (KPIs) through the development and implementation of custom dashboard using SQL and Tableau.
• Boost cross-departmental collaboration and reporting accuracy by automating processes and integrating data from various sources, including Epic EMR systems.
• Chart a successful course for the creation of application requirements by carefully assessing business and user needs.
• Propel strategic improvements in the finance department by monitoring and analyzing KPIs for patient accounts.
• Align routing and system actions with Revenue Cycle Department needs by cultivating productive relationships with IT colleagues to enhance Real Time Eligibility Responses.

Chicago, Illinois, United States (remote)

• Fueled improvements to revenue cycle efficiency by orchestrating all aspects of financial clearance processes.
• Applied exceptional project management and problem-solving skills to special healthcare finance projects and initiatives.
• Facilitated billing process transparency by providing education to patients on insurance policies and coverage benefits.
• Promoted adherence to industry regulations and maintains awareness of current industry trends to provide feedback and/or education to physicians and administrative staff.

Chicago, Illinois, United States

• Incorporated HIPAA regulations into the efficient and accurate processing of patient data effectively.
• Employed excellent organizational skills to adeptly manage patient registration and scheduling.
• Maintained schedules for providers and specialists and processed referrals/appointments for specialty services.
• Initiated and completed work assignments in a self-directed manner with minimal need for constant supervision.
• Provided confidential documentation such as test results or other information not filed in patient records to healthcare providers upon request.

Cary, North Carolina, United States

• Utilized knowledge of care delivery models, provider contracting and payment models to analyze performance of network providers.
• Reviewed and analyzed data to assess network utilization and quality performance.
• Generated and conveyed dashboard reports to providers and practices and recommendations on improvement.
• Built and maintained strong relationships with discharge planners, social workers and other hospital personnel, as well as patients and families.
• Included market analysis, developing sales strategy, marketing plans, conducting sales calls, and evaluating results and effectiveness of sales activity.

Glen Allen, Virginia, United States

• Partnered with practice leaders to develop short and long-term strategic business development goals, review leads, set targets and provide progress updates.
• Led client and competitor research, including trend analysis, capital projects, long-term development plans review and portfolio review for potential partnerships.
• Assisted with third-party client interviews and kickoff meetings to guide messaging and presentation.
• Maintained the firm's brand, marketing collateral, website and social media presence.

Richmond, Virginia, United States

• Maintaining a strong patient care centered approach to admissions process
• Processed referrals from surrounding hospitals to screen for Skilled Nursing placement
• Verification of patient benefits through online portals, submission of clinical documentation forauthorization review

Wilmington, North Carolina, United States

• Responsible for the input of analytical testing procedures and interpretation of analyticalmonographs for multiple compendium (EP, USP, JP, BP, FCC, ACS)
• Trained analysts and laboratory managers on the use of LIMS system Lab Ware.
• Sample Log-in
• Ensure the timely logging, processing and tracking of samples prior to analytical testing, includingcontrolled substances on all DEA schedules

Wilmington, North Carolina, United States

• Office Manager/ PT Technician (Jan, 2014-Dec 2016)-Promoted Jan 2015
• Administrative duties- Schedules, payroll, facility maintenance, front office supervision, training ofnew employees.
• Technician-Scheduling patients, setting up modalities, answering phones, taking vitals
• Improvement of processes and monitor and track the efficiency of technicians of support staff