Garrett Broussard Email & Phone Number

Broussard, La

Team Player that served as first point of contact for all IT support issues for corporate and subsidiary customers on a global scale; Management of user accounts; Detailed and accurately logged all issues and resolutions; Review of all IT Service Center service requests for thoroughness and timeliness.► Provided prompt support and troubleshooting for a wide range of software, hardware, network & server issues received by telephone and email for a global user community.► Created and managed user network accounts in AD and email accounts in Exchange Administration Console.► Performed accurate and detailed logging and tracking of all issues in Microsoft Service Manager.► Routinely telecommuted from dedicated and isolated home office with high speed fiber internet connection.

Lafayette, Louisiana

Applications Analyst 2015 – 2016Provided software support and workflow guidance to multiple Paradigm clients; conducted software beta testing on forthcoming software versions and developed application certification assessment for global implementation.► Increased customer productivity by providing Tier I software support to clients with 20 for multiple Paradigm software applications, including workflow guidance and workarounds. Received 100% customer satisfaction rating.► Developed global certification assessment for 100+ Paradigm employees using Paradigm StratEarth application, after becoming 1st user within company in North America to attain certification with distinction.► Telecommuted full-time from dedicated and isolated home office with high speed fiber internet connection.Applications Geoscientist (Contracted to Chevron Gulf of Mexico B.U.) 2010 – 2015Served on team that assisted Chevron Gulf of Mexico Business Unit in adopting Paradigm’s SeisEarth Geological and Geophysical interpretation software suite; wrote extensive documentation of software defects and conducted beta testing in Chevron environment for forthcoming software releases.► Facilitated rapid resolution of user software issues by serving as single point of contact for Paradigm software applications for up to 30 users in Lafayette office.► Increased user productivity by mentoring new users in Paradigm software workflows and developed workarounds.► Served as Beta Tester for forthcoming Paradigm software releases of multiple applications, testing within Chevron computing environment for several months prior to product’s final launch. Paradigm software certifications: StratEarth (With Distinction), SeisEarth, VoxelGeo, Epos System Administration, Loading and Managing Well Data (With Distinction)

Houston, Texas & Lafayette, Louisiana

Schlumberger Information Solutions, Houston, TXSenior IM Consultant, 2005 - 2010Delivered onsite SIS software support, data management and consulting services as part of team to 6 clients; conducted extensive software testing of forthcoming software releases and customer support of Schlumberger software. ► Performed installation, testing and configuration of SIS software in customer computing environment using Linux and Solaris operating systems, enhancing customer data management processes.► Administered internal testing laboratory for SIS software packages including installation upgrades on Windows, Solaris and Linux operating systems permitting SIS to showcase integration of SIS products across multiple platforms to potential customers via live in-house demonstrations.Schlumberger Geoquest, ConocoPhillips Service Team, Houston, TX & Lafayette, LA Geoscientist, 1997 - 2005► Provided direct geo-technical support to exploration and asset development teams.