I am a results-driven technical support analyst with a proven track record of delivering outstanding applications support while providing exceptional customer service. Supplementary skills include testing, identifying and documenting defects in software as well as data management. Having achieved CompTIA A+ certification, I also possess additional skills such as supporting and troubleshooting software, hardware, security, networking and mobile devices.Selected accomplishments include developing an internal global software certification assessment for 100+ employees as well as having played a considerable role in assisting a major oil company in successfully transitioning to a new interpretation software suite that included application support and user mentoring.Key Competencies include:✔ CompTIA A+ Certified✔ Applications Support✔ Mobile Device Management & Configuration ✔ Data Management✔ Workflow Development✔ Call Center Technical Support✔ Software Testing✔ Documentation✔ Mentoring End UsersTECHNICAL SKILLSPlatforms:Windows (7, 8.1, 10)Unix (Solaris, RHEL 4+)Applications:Knox Manage, Knox Mobile Enrollment, Knox Configure, Paradigm SeisEarth Suite, Schlumberger ProSource Suite, Halliburton Landmark Suite, Microsoft Office Suite, Right Now, Remedy, JIRA, Petrel, GeoFrame, Finder, OpenSpirit, Active Directory, Exchange Administration Console, Microsoft Service Manager, Slack, SysAid,
Listed skills include Upstream, Data Management, Oil And Gas Industry, Applications Support, and 27 others.