Garrett S. Email & Phone Number

Greater Los Angeles Area

Cal Net acquired by NexusTek June 2018- Responsible for largest operational teams of $5M in annual labor COGS and overseeing cross functional initiatives in 240-person Operations organization. - Senior integration team member, focused on integrating and realizing efficiencies across (12) acquired companies, retaining their clients and staff, and enabling.

*inhouseIT was acquired by Cal Net*- Integrated the service operations of four acquisitions into one leaner and more profitable business while leading Change Advisory Boards (CAB) and presenting regularly to the Senior Executive team.- Launched CRM-integrated Customer Satisfaction framework and used data to drive targeted interdepartmental service delivery.

- Managed Customer Service, Service Desk, Network Operations Center (NOC), and Project Management teams- Increased project budget adherence by 45% by refining scoping strategy and clarifying engineer accountability- Increased service revenue by 8% within 3 months through the implementation of daily huddles and team KPI’s- Developed an automated ‘time.

- Lead team of 30 people with 4 direct reports.- Directed rollout project of 60+ tablet PC’s to field staff, resulting in paperless, scalable process changes and 50% lower overhead per field employee from support staff reductions.- Developed field productivity measurements, contributing to 15% annual revenue growth.- Developed customer service metric.

Master Of Business Administration - Mba

Bachelor Of Science, Mechanical Engineering

Activities and Societies: ASME member, Co-founder of club "Petros", CLC Member Rigorous ABET-accredited curriculum, 132 Credits Emphasis.