Garrett S. Email & Phone Number

Greater Los Angeles Area

Cal Net acquired by NexusTek June 2018- Responsible for largest operational teams of $5M in annual labor COGS and overseeing cross functional initiatives in 240-person Operations organization. - Senior integration team member, focused on integrating and realizing efficiencies across (12) acquired companies, retaining their clients and staff, and enabling organic growth nationwide.- Oversaw restructuring of a 100-person team, moving from a regional focus to type of work focus… Show more Cal Net acquired by NexusTek June 2018- Responsible for largest operational teams of $5M in annual labor COGS and overseeing cross functional initiatives in 240-person Operations organization. - Senior integration team member, focused on integrating and realizing efficiencies across (12) acquired companies, retaining their clients and staff, and enabling organic growth nationwide.- Oversaw restructuring of a 100-person team, moving from a regional focus to type of work focus, enabling efficiency gains, cost savings, and improving operational KPI’s to industry leading levels.- Deployed and socialized EOS (Entrepreneurial Operating System) framework including ROCKS, KPI’s, cadence, and meeting structure. Show less

*inhouseIT was acquired by Cal Net*- Integrated the service operations of four acquisitions into one leaner and more profitable business while leading Change Advisory Boards (CAB) and presenting regularly to the Senior Executive team.- Launched CRM-integrated Customer Satisfaction framework and used data to drive targeted interdepartmental service delivery training which increased positive reviews from 80% to over 95% within 8 months.- Oversaw CRM workflow simplification, SOP… Show more *inhouseIT was acquired by Cal Net*- Integrated the service operations of four acquisitions into one leaner and more profitable business while leading Change Advisory Boards (CAB) and presenting regularly to the Senior Executive team.- Launched CRM-integrated Customer Satisfaction framework and used data to drive targeted interdepartmental service delivery training which increased positive reviews from 80% to over 95% within 8 months.- Oversaw CRM workflow simplification, SOP development, accountability to KPI’s, elimination of duplicative roles, and related service delivery training strategies, resulting in 37% payroll savings over 8 months. Show less

- Managed Customer Service, Service Desk, Network Operations Center (NOC), and Project Management teams- Increased project budget adherence by 45% by refining scoping strategy and clarifying engineer accountability- Increased service revenue by 8% within 3 months through the implementation of daily huddles and team KPI’s- Developed an automated ‘time review’ process that reduced annual labor costs by approximately $75,000

- Lead team of 30 people with 4 direct reports.- Directed rollout project of 60+ tablet PC’s to field staff, resulting in paperless, scalable process changes and 50% lower overhead per field employee from support staff reductions.- Developed field productivity measurements, contributing to 15% annual revenue growth.- Developed customer service metric resulting in 50% increase in on-time appointment arrivals.- Implemented Net Promoter System to project future growth.-… Show more - Lead team of 30 people with 4 direct reports.- Directed rollout project of 60+ tablet PC’s to field staff, resulting in paperless, scalable process changes and 50% lower overhead per field employee from support staff reductions.- Developed field productivity measurements, contributing to 15% annual revenue growth.- Developed customer service metric resulting in 50% increase in on-time appointment arrivals.- Implemented Net Promoter System to project future growth.- Attended 6 Fortune Growth and Leadership Conferences as Executive Team representative.- Directed CRM (Customer Relationship Manager) software conversion project affecting over 100 employees, resulting in a graceful and cost effective transition with zero system down time.- Automated company-wide reporting of over 100 reports and 30 performance metrics, resulting in over $40K in annual labor savings.- Directed company-wide procedure manual development project resulting resulting in written process references for each department.- Reduced AR from over $250,000 to $0 within 60 days with 96% collected.- Developed point based work rotation schedule to drastically improve field morale.- Streamlined paperwork processes and requirements resulting in quicker turnaround and improved accuracy. Show less

Master Of Business Administration - Mba

Bachelor Of Science, Mechanical Engineering

Activities and Societies: ASME member, Co-founder of club "Petros", CLC Member Rigorous ABET-accredited curriculum, 132 Credits Emphasis.