Garrett Snyder Email & Phone Number

Greater Seattle Area

Head of Ekahau Certified Solutions Engineer (ECSE) Team: Coordinated seamless registration for classes and Video-on-Demand (VoD) series.Ensured student records were accurate and up-to-date in Salesforce and with certification management vendors. Facilitated communication between management and vendors to ensure successful outcomes. Monitored student attendance and classes to meet monthly and quarterly targets by region. Identified sales opportunities for the training program and responded to inquiries from customers, the sales team, and partners. Collaborated with partners, instructors, vendors, and contractors to manage all aspects of each ECSE class lifecycle. Created, sent, and tracked ECSE marketing communications to prospective students. Identified areas for growth and process improvements.Program Manager for Mobile World Congress (MWC) and GITEX:Primary POC and project manager for MWC (2019-2024) and GITEX (2022). Managed all aspects of MWC 2023, resulting in over 300 scanned badge leads, 150 on-site meetings, and 19 closed deals worth over $6 million. Oversaw weekly stand-ups with Executive Leadership, Marketing, Sales, Operations, Design, and Brand Licensing. Provided direct feedback on booth design to support meetings, demos, and presentations. Delivered status updates to Executive Leadership on event progress, budget compliance, and tracking. Coordinated with internal IT for technical specs and hardware procurement. Managed product-specific open-door sessions and show-specific training.Handled post-show surveys to track feedback for future events.Key Achievements:Winner of the 2021 Ookla Achievement Award for Achievement in Leadership.Increased the number of Global Index Market Analysis reports produced by over 100% through process and system automation.Successfully managed the site migration to a CMS and website redesign, launching Ookla.com on WordPress in February 2022 and updating the careers page in October 2022.

VPN Testing & Content:Project managed the creation of a custom CLI for VPN testing and published the results, resulting in a multi-million dollar deal. Conducted testing of 9 VPNs with over 1000 Speedtest results.Ookla 5G Map:Project managed the design, technical details, and implementation of the Ookla 5G Map that grew into a resource with over 145,000 deployments in 142 countries. Contributed to content input and deployment coordination.COVID Evergreen Content:Contributed to design and implementation of daily tracker showcasing internet performance globally.Conducted weekly data pulls and cross-team collaboration for content distribution.Global Index Market Analysis:Procured business requirements and created queries for data liaison. Managed design, content creation, and press previews for the Global Index. Introduced new sections to the report, improving consumer understanding of the results. Created a tracking document for intra-departmental requests. Increased production of reports, enhancing market insights and supporting sales strategies.Key Achievements:Winner of the 2020 Ziff Davis Collaboration Award.

The Speedtest Global Index:Project managed the creation, logic design, and implementation of the Global Index. Set up localization translations and conducted monthly updates with change analysis. Data Analysis:Analyzed large data sets using Tableau, Redshift, and Google Analytics for business insights. Enabled sales through data procurement and analysis, resulting in six to seven-figure deals. Supported telecom regulatory bodies and high-profile business partners, including the FCC and LinkNYC. Created and implemented an automated Executive level KPI tracking suite.

Data procurement using Oracle’s Enterprise Performance Management tools as well as existing SQL queries to collect and aggregate data for reporting and analysisUpkeep of daily, weekly, and monthly operational reports and reviews that funnel up to management and the executive teams using Excel, PowerPoint, SharePoint, and SQL Server Reporting Services (SSRS).Responsible for the monthly Customer Satisfaction data procurement, analysis, and delivery to business owners. Creation and maintenance of our Departmental SharePoint page including automated lists which handled incoming data from our 3rd party vendor.Liaison between business users and developers to obtain technical requirements for new report requests. Continuous auditing of operational data to ensure established KPI (key performance indicator) targets are constantly met or exceeded.Execute quantitative analyses that translate data into meaningful, actionable recommendations.

Carried out quality assurance (QA) assessments for the Activations team, including reporting and metrics development and distribution on behalf of the Connectivity Implementations Manager and Supervisor in their absence.Writing processes and implementing them into the normal Enterprise workflow via training and documentation.Tracking and managing of key performance metrics, such as time to install, customer satisfaction ratings, Coordinator productivity, etc.Built and maintained relationships with 3rd-party vendors through daily, weekly, and monthly reviews via conference call and on-site visits.Acting as department Subject Matter Expert, and maintaining documentation in Speakeasy’s internal knowledgebase systems including the creation and administration of the department’s SharePoint site.Worked closely with our development team to create and alter data reports through new feature requests.Collected and manipulated data through the internal reporting core to generate a clear view into the current business.

Provided a single point of contact for customers throughout the installation of T1 circuits to businesses across the United States. Worked closely with our managed services, voice implementations, and vendor teams to ensure that the customers business needs were met through time management and cross functional coordination.Provisioned required hardware and guided the on-site techs through configuration, installation, and testing of the devices and enterprise circuits including T1, DS3, MLPPP bonded T1, Ethernet over Copper, and vendor specific multi-link frame relay circuits.

Provided a single point of contact for customers throughout the installation of small office / home office circuits across the United States. Completed basic troubleshooting on newly installed ADSL, IDSL, and SDSL circuits.

Received promotion to full store manager in March of 2006 due to excellent performance.Attended to large volumes of customer needs, requests, and complaints on a daily basis. Ensured that all employees were maintaining an equally high standard of customer service.Was responsible for hiring and managing personnel, performing store tasks such as daily inventories, corporate paperwork, store marketing, daily store upkeep, training, and much more.Aptly managed 3 to 5 employees in a high pressure and high stress environment.

Education record

Voice Acting

Activities and Societies: Beginning Voice Over, Voice Over 201, Commercial 201, Animation 201