Garrett Gross Email & Phone Number

Minnesota, United States

* Solventum Corporation is a spin-off of 3M's Health Care Business *• Record fault codes and basic information stored in the machines and use manufacturer information to troubleshoot the underlying problem with various machines.• Fine-tune machines according to the stored fault codes, causing complications and making machines inoperable while upgrading and replacing necessary defective components.• Ensure equipment is fully operational by calibrating, testing, and meeting the company's specified operating performance standards.• Properly record all steps taken in the repair process by providing clear, detailed documentation on the initial testing of the device, components replaced within the machine, and information gathered while conducting final testing and inspection of the finished repaired product.

Minnesota, United States

* Company spun out to Solventum Corporation in 2024 *• Recorded fault codes and basic information stored in the machines and use manufacturer information to troubleshoot the underlying problem with various machines.• Fine-tuned machines according to the stored fault codes, causing complications and making machines inoperable while upgrading and replacing necessary defective components.• Ensured equipment is fully operational by calibrating, testing, and meeting the company's specified operating performance standards.• Properly recorded all steps taken in the repair process by providing clear, detailed documentation on the initial testing of the device, components replaced within the machine, and information gathered while conducting final testing and inspection of the finished repaired product.

Burnsville, Minnesota, United States

• Repaired and maintained computer systems for school clients and private businesses• Created and maintained accounts for individual users for clients remotely• Created documentation on what occurred using various managed service provider systems

Shakopee, Minnesota, United States

•Lead a line of 8-20 workers in producing various companies’ product requests to specification with varying different items in each request.•Properly track all completed work orders to include time sheets, and quantity of products produced upon completion.•Worked with little to no supervision on project jobs and expected to get the work and job done correctly & independently.

Waconia, Minnesota, United States

• Accurately diagnosed & problem solved system, hardware, and software problems using troubleshooting procedures.• Created and documented Tickets on issues and how the problem was resolved, escalated tickets to higher tier support when necessary. • Provided assistance with Citrix, Allscripts, Kronos, SMS, Active Directory, Dragon, Microsoft Office, and various other programs. • Mapped network drives to user accounts and installed printer servers as well as applications on users’ computers using various remote desktop assistance programs.

Osseo, Minnesota, United States

• Served as a Protective Security Specialist performing executive protection, security for office buildings, hotels, hospitals, schools, shopping centers, special events, and prisoner transport and guarding. • Conducted all security measures designated by each client while providing excellent customer service.• Ensured the safety and security of personnel for locations hired to work, including preventing harmful situations from escalating.

Normandale Community College

Provide guidance and feedback to students on their writing material for courses at school with a focus on:•Generating ideas•Formulating topics•Developing arguments•Organizing and revising drafts•Improving style

Bloomington, Mn

• Responsibilities including front desk customer service, visually overseeing functionality of equipment and safe operation by customers, as well as selling products and membership services to customers.• Manages the cash register and ensures that center personnel have all required first aid and required training.

Vilseck, Bavaria, Germany

● Led a 30-man unit in garrison and during a Training Rotation at the Joint Multinational Training Center at Hohenfels, Germany. ● Served as Training Room Supervisor overseeing the entire Troop’s training documentation, maintenance reports for equipment, and daily reporting logs. ● Handled distribution of training plans, memorandums from the Commander, and provided technical guidance and support to subordinates and leadership in administrative matters. ● Managed 30 Soldiers and junior supervisors ensuring all taskings and training were completed as required. ● Supervised maintenance and handled transportation requests and the accountability for $36 million worth of government equipment located in two countries.● Served earlier as a Squad Leader for 10 soldiers ensuring required training, health, and welfare of subordinates and the accountability and serviceability of $2 million worth of vehicles and associated equipment. ● Utilized interpersonal skills to develop several strong teams internal and external to the unit on varying levels of management creating open lines of communication within the organization.● Assigned responsibility and accountability of over 20 vehicles being transported between two countries with a value of over $36 million.

Ft. Stewart, Georgia

• Directed the activities of 5 Soldiers serving as part of a crew of an armored Bradley Fighting Vehicle.• Oversaw all vehicle maintenance and maintained accountability for all on-vehicle components and the ordering of spare parts.• Competed in yearly Gunnery Range events that tested the vehicle crew on the most efficient operation of the Bradley in engaging and destroying targets while maneuvering over a strictly controlled course. • Deployed to Afghanistan to train, support, and advise the Afghan Army in Logar Province.• Conducted over 40 combat patrols, including security, route clearance, and meetings with Afghan leaders.• Provided planning and battlefield tracking for joint operations between U.S and Afghan forces.

Bachelor Of Science - Bs, Management Information Systems & Business Analytics

Certificate In Management

Associate Of Arts And Sciences - Aas, Computers/Information Management

Activities and Societies: -Mu Alpha Theta, Two-Year College Mathematics Society -Phi Kappa Theta International Honor Society

Summer Session, Summer Scholarship - Veteran Accelerator

Stanford Summer Session scholarship program