Garrett Hester Email & Phone Number

New York, NY, US

Working in the Energy Industry Group of AlixPartners, a leading global business advisory firm specializing in creating value and restoring performance.

Energy Forge provides fractional, hands-on leadership for businesses of all sizes. We specialize in software companies with $500k-$5M in cumulative investment. We're particularly experienced with businesses that have heavy operational and technical backbones.

Houston, TX, US

Building and executing on new go to market strategies. Developing product features from concept through design, construction, and into market. Growing with the company to bring our vision into reality to raise additional funds, and ensure we have the financial and organizational planning in place to deliver on our goals.

Houston, Texas, US

Garrett worked with the team, conducted research, and constructed a 12 and 24 month strategic product roadmap. Additionally, he executed upon the roadmap, mentored emerging leaders within the organization, and acted as an operational bridge between the roadmap and execution teams.

Houston, Texas, US

Tabulate is a software startup that's changing the way restaurants & bars run their business. Scalable software that provides accounting hygiene at a market-leading price while generating insights that help customers survive and thrive longer than their competitors.Garrett joined in 2018 to help build scale operations for Tabulate and led a 100% remote.

London, GB

Hive is a connected home company with over a million customers worldwide. Hive is part of Centrica group, a FTSE 100 company with global operations. Garrett ensured North American commercial guidance was given for the development, design and value proposition for Hive's product set, marketing plans, sales campaigns, and operational backbone across North.

London, GB

Designed and built the North American operations function, based in Houston and Austin- Contracted, stood up, and managed front office call center- Built back office operational team, in collaboration with our global CRM/ops teams- Trained sales and care agents internally and with partnersEstablished a North American supply chain serving the US and Canada.

Houston, Texas, US

Garrett led the execution arm across North America in Direct Energy Residential's Innovation group. The Delivery team crafts go to market and execution design and manages delivery against objectives. He is responsible for bringing an innovation initiative from the relationship phase to actualization.Garrett's team delivered more partnerships and projects.

Houston, Texas, US

Garrett was responsible for driving commercial performance in acquired businesses, including P&L responsibility, operating profit, customer churn and bad debt performance until the integration was completed for six residential energy brands in North America.Garrett was directly involved in the daily management of over $500M of investment in the following.

Houston, Texas, US

• Garrett worked in the project management office, delivering a flagship customer integration project on time and to quality, which consolidated the 800,000 customers into a single operational center.Results:
• Reduced cost to serve (CTS) by over $14 per customer
• Successfully integrated 800,000 customers between platforms
• Directly managed resource allocation and project spend of $27.4M in capital funding
• Consolidated to a single customer platform to simplify operations and created a strategic foundation, enabling future acquisitions and allowing operations to centralize in one locationIn addition to this program, there.

Houston, Texas, US

• Garrett participated in a rotational leadership program where he gained cross-functional energy experience across several of Direct Energy's North American offices. He served in 5 distinct capacities over 2 years:
• Corporate Strategy- Climate Change
• Home Services- Business Development
• Internal Audit
• Retail Application Consolidation
• Wholesale and Trading risk- Business Intelligence SystemsGarrett was exposed to all facets of the residential energy space and executed projects across several functional teams.

Pointserve is a software startup based in Austin, Texas. They focus on commercial grade route and schedule optimization software to improve efficiency and reduce fuel costs.Garrett worked for the Product Manager to evolve product design for our customers, including developing new market opportunities outside of our core vertical, such as security.