My current role with West has been the most recent in succession of substantial and progressive positions that I have contributed to over more than a decade. My most relevant experiences include:Join systems technicians in design and requirements completion.Design and instill company policies, technical procedures, and standards upholding system integrity securing crucial data, reports, and restricted user access.Track production processes and deadlines to ensure timely… Show more My current role with West has been the most recent in succession of substantial and progressive positions that I have contributed to over more than a decade. My most relevant experiences include:Join systems technicians in design and requirements completion.Design and instill company policies, technical procedures, and standards upholding system integrity securing crucial data, reports, and restricted user access.Track production processes and deadlines to ensure timely and accurate work order fulfillment.Balance status of creative projects from inception to execution with external vendor partnerships.Develop and disseminated structured metrics and KPIs for application to monthly financials and scorecards.Report periodic forecast and budget data analysis provided to IT and corporate management.Partner with sales, marketing and support divisions on new product launches, maintaining scheduling and budgetary constraints. Show less

This role was held directly with InterCall, a West subsidiary and that in which I accomplished the following:Oversee daily staff operations, mentoring and empowering teams to reach exceptional performance levels, diligently training data circuit troubleshooting to entry-level IT associates.Coordinate, prioritize and participate in activities associated with completing assigned projects.Nurture external vendor relationship, and research multiple carriers to reach… Show more This role was held directly with InterCall, a West subsidiary and that in which I accomplished the following:Oversee daily staff operations, mentoring and empowering teams to reach exceptional performance levels, diligently training data circuit troubleshooting to entry-level IT associates.Coordinate, prioritize and participate in activities associated with completing assigned projects.Nurture external vendor relationship, and research multiple carriers to reach acceptable price rates.Tracked detailed agreements forged with carriers to meet requirements.Develop and execute disaster recovery plans. Show less

Manage day to day activities of communications connections and carrier volumes, optimize carrier partnerships, and provide determination of bridge use to construct new builds.Handled daily operations of internal reporting, customer migrations and status updates. Analyzed areas of customer migration and identify cost savings associated with carrier-initiated numbers. Created new reporting tools utilized for these examined areas.Assisted peers with daily leadership and… Show more Manage day to day activities of communications connections and carrier volumes, optimize carrier partnerships, and provide determination of bridge use to construct new builds.Handled daily operations of internal reporting, customer migrations and status updates. Analyzed areas of customer migration and identify cost savings associated with carrier-initiated numbers. Created new reporting tools utilized for these examined areas.Assisted peers with daily leadership and committed project efforts to reduce time and labor costs.Provide Data Warehouse reporting optimized through Business Objects. Show less

Improved network, system and data access and infrastructure performing proactive maintenance and improved installations.Developed and published technical manuals instructing help desk staff in start-up, shut down and first–tier troubleshooting.Drove time-sensitive production work orders to meet and exceed required completion deadlines.Strengthened carrier and customer communications by holding daily conferences to outline projects and clarify needs.