* Helped manage a user base of over 13,000 Military Veterans and spouses with 500 new members a month * Supported Product Manager with day-to-day administrative support of a Salesforce org that leverages Service Cloud and Community Cloud to deliver program support to 13,000+ veterans and military spouses* Assisting in performing quarterly Security Audit, which includes deleting duplicate accounts, deactivating no longer relevant accounts before archiving and deleting* Helped with Vetforce event preparation and execution at events such as Dreamforce and TrailheaDX including inventory, event set-up, onsite and logistics support* Program maintenance daily tasks such as data entry, answering customer questions and responding to community requests

* Created a repository for over 150 Vetforce success stories, which allowed the community and Ohana members to have quick access to a consolidated profile* Managed a community of over 10,000; hosting contest and events, engaged the community, and training/reskilling, transitioning veterans into the Salesforce ecosystem* Automated class request cases; took a high touch, manual process and make it streamline, which saved time and ramped up efficiency. * Daily administration and support of a Salesforce Org user setup, security, profiles, custom objects, fields, record types, reports, page layouts, and email templates

Year Up is an intensive, competitive technical training and career development program with 300 corporate partners, graduating 1,500 students annually across ten cities. The program includes accredited Diablo Valley college-level courses, professional training and a six-month internship. * Develop communication and professional skills through hands-on coursework and activities in preparation for corporate internships * Study relevant courses: Public Speaking, Business English, Computer Literacy, IT Essentials (A+), Microsoft Excel- Comprehensive, and Business Communications I * Student Ambassador, Student Outreach Committee Member, UCSF Osher Center Mindfulness certification recipientStrive to Learn Award recipient, Perfect Attendance Award recipient