Garrett Strand Email & Phone Number

Eagan, Minnesota, United States

• Managing information technology and computer systems
• Supporting end users with any/all technical support needs
• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software
• Ensuring security of data, network access, and backup systems
• Maintaining inventory of all IT equipment, software, and licenses
• Manage and maintain IT vendor relationships

Minnesota, United States

• Provided remote technical support to global enterprise employees, addressing & resolving issues in a timely manner.
• Provided on-site support to plants and office locations in the region as well as maintaining technical equipment.
• Worked with multiple global teams to handle escalations for technical issues, utilizing multiple communication channels.
• Maintained detailed and accurate records of support requests and resolution details within ticketing system.
• Maintained both an end-user and technical knowledgebase, creating and maintaining instructional documentation.

Minnesota, United States

• Configured, imaged, and deployed Windows devices for new hires and current employees
• Completed data backups and software migrations for employees receiving new/replacement laptops.
• Provided support remote technical support for employees who received new devices.
• Worked with a third-party vendor to create and implement, and utilize a warranty return program for damaged devices.

Minnesota, United States

• Remotely diagnosed and resolved any technical issues with network equipment & software at each location.
• Validated & quality tested new all network-connected devices at locations where new routers & firewalls were installed.
• Worked with team members and 3rd party contacts to resolve issues, communicating technical details with non-technical staff.
• Provided ongoing technical support for locations after completing quality tests, ensuring all devices continued to function.

Greater Minneapolis-St. Paul Area

• Managed tickets in ServiceNow, ensuring timely delivery & completion of customers IT/Administrative requests
• Managed a hardware loaner program for enterprise associates who had needs for laptops, phones, or peripherals & software.
• Completed upgrade to Windows 10 within the department, ensuring all devices were received successful installations of the OS
• Audited IT assets on-hand for the hardware team, utilizing ServiceNow database to compare on-hand devices with records.

Burnsville, MN

• Troubleshot and repaired technical issues client devices and store products, including Windows and Mac laptops/desktops.
• Managed a queue of 15-25 tickets per day, ensuring devices were worked on & repaired in a timely manner for clients.
• Worked with clients in a face-to-face environment to understand their technical issues, utilizing soft skills to engage with them.