Garrett Strand Email & Phone Number

Eagan, Minnesota, United States

• Managing information technology and computer systems• Supporting end users with any/all technical support needs • Oversees and facilitates the installation and maintenance of IT systems, hardware, and software• Ensuring security of data, network access, and backup systems• Maintaining inventory of all IT equipment, software, and licenses• Manage and maintain IT vendor relationships

Minnesota, United States

• Provided remote technical support to global enterprise employees, addressing & resolving issues in a timely manner.• Provided on-site support to plants and office locations in the region as well as maintaining technical equipment.• Worked with multiple global teams to handle escalations for technical issues, utilizing multiple communication channels.• Maintained detailed and accurate records of support requests and resolution details within ticketing system.• Maintained both an end-user and technical knowledgebase, creating and maintaining instructional documentation.

Minnesota, United States

• Configured, imaged, and deployed Windows devices for new hires and current employees• Completed data backups and software migrations for employees receiving new/replacement laptops.• Provided support remote technical support for employees who received new devices.• Worked with a third-party vendor to create and implement, and utilize a warranty return program for damaged devices.

Minnesota, United States

• Remotely diagnosed and resolved any technical issues with network equipment & software at each location.• Validated & quality tested new all network-connected devices at locations where new routers & firewalls were installed. • Worked with team members and 3rd party contacts to resolve issues, communicating technical details with non-technical staff.• Provided ongoing technical support for locations after completing quality tests, ensuring all devices continued to function.

Greater Minneapolis-St. Paul Area

• Managed tickets in ServiceNow, ensuring timely delivery & completion of customers IT/Administrative requests • Managed a hardware loaner program for enterprise associates who had needs for laptops, phones, or peripherals & software. • Completed upgrade to Windows 10 within the department, ensuring all devices were received successful installations of the OS• Audited IT assets on-hand for the hardware team, utilizing ServiceNow database to compare on-hand devices with records.

Burnsville, Mn

• Troubleshot and repaired technical issues client devices and store products, including Windows and Mac laptops/desktops.• Managed a queue of 15-25 tickets per day, ensuring devices were worked on & repaired in a timely manner for clients.• Worked with clients in a face-to-face environment to understand their technical issues, utilizing soft skills to engage with them.