Perform IT surveys for initial customer onboarding. Working on the Projects team as an onsite resource. Document and photograph details of previous network and IT infrastructure. Working on the projects team to upgrade and replace IT infrastructure to onboard clients. Respond to entry level ticket requests and working them to a resolution, while escalating when appropriate. Remote troubleshooting and field work. Regular communication with clients throughout the ticket resolution process.

Director of Infrastructure

Took over a large planetarium project involving hardware, software development, integration, testing, documenting, and project management. Created C# .NET Core application with direct TCP networking, built-in scripting language, geolocation by search terms across multiple planets. Assisted in maintaining OpenSpace, an open-source C++ astrovisualization software to visualize the universe on Windows, Linux, and macOS. Wrote documentation for OpenSpace. Rewrote scripts for setting up and deploying a webserver to display datasets to OpenSpace. Provided deliverables to department directors. Talked with vendors over specific requirements, troubleshooting, and feature requests. Provided post-sales engineer support. Maintained macOS versions of OpenSpace. Maintained a private fork of OpenSpace with custom configuration options for planetarium dome requirements. Created virtual machine templates and Docker containers for running webserver software for OpenSpace mapping data. Created Jenkins CI/CD pipelines for applications. Created GitHub Actions pipelines for vast testing of platforms, versions, and compilers. Maintained task tracking in a ticketing system. Documented code, application, and automation scripts.

Wrote Python scripts for Linux, Windows automation. Assisted in writing .NET applications. Agile development workflow. Maintained company networks. Assisted with programming tasks, computer deployments, networking runs. Wrote internal documentation, performed helpdesk-related tasks with a ticketing system.

Performed computer deployments, Windows and Linux server administration. Created automated scripts for maintenance projects for Windows systems. Active Directory management of users. Implemented Atlassian's ticketing system, documentation for internal employees to access, and source control for internal applications. Maintaining legacy Windows XP, 95, 98, NT systems.

Provide helpdesk support for Windows devices, perform computer deployments, performed migration for all computers running from Windows 7 to Windows 10.