Result-driven IT professional with experience as a Helpdesk Technician and Technical Content Developer. Technical expertise in troubleshooting, documentation, and user support, while further developing skills in networking, security, and programming. Committed to delivering efficient solutions and enhancing user experiences through exceptional problem-solving and attention to detail.My initial "click" with technology happened in 10th grade when I built my first computer. Not only was a mesmerized by the fancy parts, but stunned by combining all the parts to make a screen display a digital image. This lead to learning about each computer component throughout my final year of high school. I then studied computer science for two in in college, before switching to IT with a focus in networking and a minor in IS. This unique background allows me to view technical problems from a networking, programming, UI, UX, and general IT perspective.