Garry Rice Email and Phone Number
Garry Rice work email
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Garry Rice personal email
Hardworking, detail-oriented, and tenacious professional with a passion for data. Adept at balancing company objectives with customer desires while providing exceptional customer service. With a keen eye for detail, I am able to analyze data to identify trends and develop solutions to customer concerns. An enthusiastic and energetic customer advocate, I am always seeking a dynamic and fast-paced work environment. Possessing exceptional multi-tasking, prioritization, and organizational abilities, I am adaptable and focused with an unparalleled work ethic. I am dedicated to using data to drive better outcomes for both the company and its customers.
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Executive RelationsCash App Jun 2022 - PresentPhiladelphia, Pennsylvania, United States● Took action on customer accounts to resolve consumer issues with program SLAs● Took ownership of Deceased Customer Compliance cases - partnering with Counsel and Treasury● Partnered with a variety of teams to continually improve the Cash App experience● Perform Deep Dive Analysis on the root cause of complaints to assist in Corrective Action in an effort to reduce complaint escalations. This includes systemic, non-systemic, and operational issues. -
Cco Messaging AdvocateCash App May 2021 - Jun 2022Philadelphia, Pennsylvania, United States● Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool● Held a high bar for Support when owning customer interactions● Identified, documented, and followed up with engineers on product bugs and features● Advocated for customers by identifying trends in issues and suggested improvements to processes, policies andproducts● Recognized errors and drafted improvements to content in the external Support Center and internaldocumentation● Collaborated with members of other teams to root out answers and be a resource to teammates
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Branch Operations SpecialistCapital One Mar 2018 - Nov 2020● Liaison between branch staff and back-office support groups on operational issues through direct phone support/email and multiple crm tools● Provided superior operational support to branches ● Provided support and guidance to the Branch Operations team members ● Advocated on behalf of the branch● Maintained thorough knowledge of all bank policies, procedures, products, and services as they apply to Retail Banking operations ● Maintained thorough knowledge of Federal Compliance regulations. ● Performed other job-related duties and handle miscellaneous support projects as assigned by management -
Rbcc Advanced Customer Care AdvocateCapital One Mar 2015 - Mar 2018Wilmington, Delaware, United States● Encouraged customers to become self-sufficient with web-based and mobile support tools.● Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.● Documented customer notes with CRM software to keep records accurate and current.● Fielded customer complaints and queries, fast-tracking them for problem resolution.
Garry Rice Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Garry Rice
What company does Garry Rice work for?
Garry Rice works for Cash App
What is Garry Rice's role at the current company?
Garry Rice's current role is Risk Ops - AIC - Estate Management DRI.
What is Garry Rice's email address?
Garry Rice's email address is gr****@****ash.app
What schools did Garry Rice attend?
Garry Rice attended West Chester University Of Pennsylvania.
Who are Garry Rice's colleagues?
Garry Rice's colleagues are Sachin Marwah, Omar Aldweik, Cfcs, Brian Dayog, Rycki Cerny, Robert Stern, Khaled Malaeb, Judd Alexander.
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Garry Rice
Charlotte, Nc2duke-energy.com, duke-energy.com1 +170438XXXXX
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